Service Support Coordinator II (Field Service Delivery Administrator)

Mandaluyong - Philippines

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv we dont just hire talentwe cultivate leaders who drive innovation and engage teams to push the limits of whats possible. As a global leader in critical digital infrastructure we are scaling up to meet the demands of AI data centers and next-gen technologyand we need bold high-performing individuals like YOU to take us to the next level.

Why Vertiv

High-Performance Culture: We empower you to think big execute with excellence and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.

Leadership Without Limits: Leadership at Vertiv goes beyond just titlesits about accountability trust and ownership. Our leaders engage and drive with collaboration innovation and customer-centric thinking setting the foundation for an action-focused culture.

Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects youll have the opportunity to expand your expertise and grow your career.

A Place for Everyone: Our commitment to inclusion ensures that all employees unique strengths and perspectives are valued. Your voice matters your growth is prioritized and your success is celebrated.

Position Summary:

This positions objective is to ensure timely process review audit and invoicing of all field service tickets. Preparing creating and coordinating Time and Material quotes reviewing of Site contract activity monitor team and training associates while maintaining a good communicative relationship with the Customer Engineers District Managers Coordinators end user customers and internal customers. Amounts of tickets invoiced will determine monthly revenue of Vertiv Services.

Job Responsibilities:

Prepare create and coordinate T&M Quotes requests by Customer Engineer Customer Relationship Manager District Manager and Customer in a timely manner.

Maintain the accuracy and completeness of T&M Quote document and Service Authorization Form uploaded to SharePoint.

Follow up T&M quotes to customer to pursue the stated service on a regular basis.

Create Liebert service request/ticket from approved quote; provide all the information on the service ticket re: billing information/instruction description of work and notify District Manager and District Operations Coordinator regarding the service ticket.

Monitor quoted service ticket by following up to District Operations Coordinator for completion and status of work.

Review and billing of service request/ticket from approved quoted job.

Proper review and audit of service done or performed by the Liebert technician. Evaluate if the service is billable to customer covered by contract covered by warranty or no charge.

Analyze the proper recognition of revenue and cost of a service. (quoted job vs. actual service) (correct time stamp for labor and travel) (Transfer of time stamp if necessary to properly allocate the cost of the service).

Create and update billing details of the customer.

Coordinate with the Customer Engineers and Parts Department regarding parts used on the service ticket.

Investigate disputed invoices and escalate to District Manager to work out on resolution.

Maintain a good communicative relationship with District managers Customer Engineers end user customers outside sales representative and inter department colleagues

Create No Charge Form for approval of District Manager.

Set goals with Team leader to ensure that teams grow along with the support being extended to the customers.

Qualifications:

Graduate of any Management or Business course or any other courses related to the field.

Basic accounting background.

Knowledgeable of basic Accounts Payable and Accounts Receivable process.

Review and processing of PO and quotations.

Working knowledge of Microsoft office applications such as Word Excel Power Point Access Database.

Excellent phone and interpersonal skills.

Well-developed organizational skills ability to handle multiple task and attention to details.

Ability to work with minimum supervision.

Customer resolution skills.

The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

Customer Focus

Operational Excellence

High-Performance Culture

Innovation

Financial Strength

OUR BEHAVIORS

Think Big and Execute

Act With Urgency

Own It

Drive Continuous Improvement

Promote Transparent and Open Communication

Learn and Seek Out Development

Foster a Customer-First Mindset

Lead by Example

Required Experience:

DescriptionJoin a High-Performance Culture That Drives Innovation and ExcellenceAt Vertiv we dont just hire talentwe cultivate leaders who drive innovation and engage teams to push the limits of whats possible. As a global leader in critical digital infrastructure we are scaling up to meet the deman...