Lead SWIFT Operations Engineer

Why Choose Bottomline

Are you ready to transform the way businesses pay and get paid Bottomline is a global leader in business payments and cash management with over 35 years of experience and moving more than $16 trillion in payments annually. Were looking for passionate individuals to join our team and help drive impactful results for our customers. If youre dedicated to delighting customers and promoting growth and innovation - we want you on our team!

The Role

Bottomline is looking for a Lead SWIFT Operations Engineer to grow with us in a Hybrid work environment out of our London UK satellite office!

This person can work remotely but will be asked to work on occasion out of our London UK satellite office when needed. This will range from 1-3 days per week to perhaps going several weeks being able to work remotely from home.

We are a team of people who are strongly committed to maintaining our fantastic culture and ensuring our values and principles are lived out daily. We share ideas innovate together and support each other personally and professionally in order to delight our customers! Working collaboratively with customers partners and each other we achieve a common goal of exceeding customer expectations.

As a Lead SWIFT Operations Engineer youll play a key role in scaling and improving our technical capabilities to drive higher service availability repeatability and performance across our SWIFT collaboration with team members you will be expected to deliver technical process and organisational changes and improvements in line with the vision set out above.

The SWIFT Operations team are responsible for the day-to-day running of a suite of SWIFT message processing platforms that are business critical to our customers and pivotal to our growth. The teams core responsibilities include responding to operational issues deploying UAT and Production changes capacity management and implementing automation and monitoring across the complex technology estate. This team draws on a wide range of technical skills required to operate SWIFT platforms including an expert knowledge of SWIFT Alliance knowledge of Anti-Money Laundering (AML) principles and technical capabilities to operate Windows and SQL environments.

The ideal candidate will have real world experience working in a global operation be fanatical about repeatable process and automation and understand the challenging choices needed to create scale resilience security and availability. Further this role requires an individual who is driven to lead a technical team and keen to set an example in their work. They should also be business-savvy individual who can manage complex situations with stakeholders and clients.

How youll contribute:

• Lead SWIFT Operations: Ensure stable secure and compliant SWIFT platform operations with high availability.
• Technical Direction: Provide expert guidance on SWIFT components messaging flows and complex issue resolution.
• Incident & Problem Management: Drive incident response root-cause analysis and continuous service improvement.
• Change & Release Control: Oversee and validate changes ensuring alignment with internal processes risk controls and audit.
• Monitoring & Optimisation: Enhance observability performance and reliability through proactive maintenance and improvements.
• Security & Compliance: Enforce SWIFT controls and internal security policies across all operational activities.
• Cross-Team Collaboration: Work closely with network security compliance and business stakeholders to resolve issues and enable initiatives.
• Agile / Kanban Execution: Organise teamwork through Kanban boards manage flow reduce bottlenecks and ensure steady.
• Documentation & Standards: Maintain clear operational procedures runbooks and process documentation.
• Team Coaching: Support skill development knowledge sharing and operational excellence within the engineering team.

What will make you successful:

• Exhaustive knowledge of SWIFT Alliance Products and Components (SWIFT Certified Specialist)
• Formal training in Computer Science or IT
• Leadership: Guides team mentors engineers
• Clear communication skills to both business and technical teams
• Strategic Thinking: Plans long-term improvements.
• Problem-Solving: Quickly analyses and resolves complex SWIFT-related
• Collaboration: Works effectively with security network compliance and business
• Prioritization: Balances incidents changes and
• Service Orientation: Focused on stability quality and customer.
• Risk & Control Mindset: Strong awareness of compliance and operational
• Adaptability: Learns fast and adapts to evolving SWIFT/ISO 20022
• Server administration experience on a Windows Server

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and advancement.
• A collaborative and innovative work environment.
• Flexible working arrangements.

#LifeAtBottomline

#LI-DNI

We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. Were proud to be an equal opportunity employer committed to creating an inclusive and open environment for everyone.