Senior Supervisor, Delivery (Course Administration)
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Job Location:
Indianapolis, IN - USA
Monthly Salary:
$ 74 - 76
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Senior Supervisor (Course Administration)-ONSITE
Summary:
The Senior Supervisor is responsible for overseeing the daytoday activities of the Course Administration team to ensure seamless delivery of client training programs. This role provides leadership operational oversight and process governance to ensure training events facilities and systems meet all quality service and compliance standards. The Senior Supervisor will guide the team in supporting onsite and virtual learning maintaining course data resolving operational issues and executing all trainingrelated administrative processes.
Primary Duties & Responsibilities
Team Leadership & Oversight
- Manage coach and develop Course Administrators responsible for supporting client training activities and onsite learning operations.
- Assign workloads monitor performance and ensure all team members meet service level agreements (SLAs) and quality expectations.
- Provide escalation support for operational or service issues to ensure timely resolution.
- Foster a collaborative serviceoriented and highperformance culture.
Operational Management
- Oversee the quality and efficiency of room setup materials preparation equipment configuration and facility readiness for onsite/offsite training sessions.
- Ensure adherence to client standard operating procedures (SOPs) security protocols and compliance requirements.
- Manage the teams activities related to event scheduling roster management advertising confirmations cancellations waitlists class closeouts and reporting.
- Ensure accurate timely data entry across the Learning Management System (LMS) including curriculum updates attendance tracking evaluations and historical documentation.
Process Improvement & Quality Assurance
- Review workflows and identify opportunities to streamline administrative processes and enhance learner experience.
- Monitor quality metrics audit compliance with SOPs and ensure consistent execution across the team.
- Lead troubleshooting for operational discrepancies facility issues or LMS data concerns.
- Recommend and implement improvements to training operations tools and documentation.
Administrative & Reporting Responsibilities
- Oversee timely and accurate reporting of attendance evaluations class status and operational performance metrics.
- Maintain organized recordkeeping practices including physical and digital training history records.
- Support client-requested initiatives projects or process updates as needed.
Skills
- Strong organizational skills with high attention to detail and accuracy.
- Excellent interpersonal verbal and written communication skills.
- Ability to manage multiple priorities and adapt to fastchanging environments.
- Proficiency with Microsoft Office Suite (Outlook Excel Word PowerPoint).
- Experience working within a Learning Management System (LMS).
- Background in corporate learning event coordination or training support environments.
- Demonstrated problemsolving abilities and analytical mindset.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and addition to base pay this position based on business need may be eligible for a bonus or addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $74-76k.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race color creed religion ancestry national origin age gender identity gender expression sex/gender marital status sexual orientation physical or mental disability medical condition use of a guide dog or service animal military/veteran status citizenship status basis of genetic information or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link completing the accommodation request form and submitting the request by using the Submit button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first:click here to access or download the form. You may alsoclick here to access Conduents ADAAA Accommodation Policy.
At Conduent we value the health and safety of our associates their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs we DO require that you provide us with your vaccination status where legally permissible. Providing this information is a requirement of your employment at Conduent.
Required Experience:
Manager
Key Skills
- Microsoft Office
- Organizational skills
- Microsoft Outlook
- Microsoft Word
- QuickBooks
- Office Experience
- Personal Assistant Experience
- Microsoft Powerpoint
- Microsoft Excel
- Filing
- Administrative Experience
- Microsoft Outlook Calendar
About Company
COVID-19 presents an unprecedented and challenging situation for all of us. At Conduent, our top priority is to protect our associate base and the communities where we live and work, while continuing to serve and help our clients at a time when they need us most. We’d like to thank ev ... View more
