Workplace Experience Coordinator

Washington, AR - USA

Hourly Salary: USD 23 - 25

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print mail document scanning reception and related office support services for Fortune 500 companies professional service firms and institutions of higher education. TMG is looking for highly motivated enthusiastic team players interested in a career rather than just a job. With a team of over 1500 nationwide associates TMG is seeking an individual who can uniquely contribute to our 30 years of success in the industry.

Summary

The Workplace Experience Specialist is responsible for ensuring the smooth and efficient operation of the office environment. This role includes front-line communication facilities coordination and general office support to create a welcoming well-organized and well-maintained workplace. Maintains the highest levels of customer care while demonstrating a friendly and helpful attitude at all times.

Key Responsibilities

Serves as the first point of contact for phone calls emails and visitors at the site. Responds to correspondence and greets guests promptly and professionally.
Manages multiple Outlook mailboxes and life cycle of work tickets and service requests ensuring prompt resolution.
Responsible for package pick-ups deliveries and all postal mail ensuring proper routing to recipients.
Responsible for conference room set ups tear downs beverage sets and catering support.
Performs daily checks on kitchen and copy areas and meeting spaces; replenishes inventory to par levels
Monitors inventory and ordering of office and hospitality supplies
Monitor and replenish paper supply and toner for printers
Engages onsite property manager for janitorial and facility needs
Develops relationships with onsite vendors main point of contact for onsite contractors or vendors.
Manages onsite lockers
Maintains all logs and proper reporting
Safety lead for site executing safety protocols and ensures all safety equipment is in working order.

Qualifications

HS Diploma or equivalency required; higher education preferred
Minimum 2-3 years experience in customer service or customer facing professional environment
Proficient in Word Excel Outlook MS Teams with the ability to pick up new software quickly
MUST possess exceptional organizational skills with the ability to prioritize tasks and multi-task efficiently
Must be adaptable to a dynamic environment while possessing strong interpersonal skills
Excellent written oral and verbal customer service skills
Able to learn new skills quickly
Flexible and able to juggle multiple and at times conflicting priorities
Strong initiative required; ability to work independently with minimal direct supervision
Able to remain diplomatic in stressful situations; team oriented and has the capacity to build strong working relationships both within the team and with external stakeholders/customers
Maintains confidentiality while working with highly sensitive materials
Punctual dependable and dedicated to achieving operational excellence
Maintain a consistently professional approach with a willingness to take ownership and responsibility
Able to walk bend kneel stand and/or sit for extended periods of time
Able to lift or move 50lbs or greater at times

Required Experience:

Summary

Key Responsibilities

Qualifications

Required Experience: