Senior Workplace Ambassador

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Senior Workplace Ambassador

In this role you will be responsible for delivering exceptional client experience every day through enhanced engagement proactive communication and high-touch service within a select portfolio of properties. You will be expected to increase the level of engagement and partnership between JLL service partners and our clients to provide superior service delivery while enhancing their individual personal and professional skills.

What will some of your day look like

• Serve as an onsite Experience Services contact for client employee inquiries issues troubleshooting and feedback related to the services within the workplace with the primary goal of positively impacting the care and comfort of client employees and guests

• Recognize opportunities in the workplace experience and create programming to reduce friction for client employees

• Ensure Experience/Ambassador Services are executed in a manner consistent with the SLAs standard processes professional brand image and compliant with applicable local laws rules and regulations

• Lead manage equip and inspire a team of Ambassadors to consistently deliver high-touch customer service by fostering a positive work culture and strong team dynamic

• Leadership responsibilities include but are not limited to functions such as managing onboarding timekeeping delegating scheduling coaching and teambuilding

• Empowered to make operational adjustments as necessary develops and documents standard operating procedures and updates the playbook accordingly

• Briefs leadership on key local developments and seizes opportunities to play a role in the execution of the client workplace strategy

• Supports data collection analysis and reporting to ensure alignment with the clients goals and objectives

• Achieve and exceed goals including performance goals team goals and clients goals and objectives

• Carries culture card as a tangible representation of values standards and principles to ensure memorable experiences

• Strive to continually improve Experience Service performance

Ensuring Exceptional Service

• Works collaboratively within the account team in the integrated delivery of Experience Services across all workstreams.

• Builds meaningful lasting relationships with client employees and guests for intuitive service delivery anticipating needs or concerns to exceed client expectations

• Visibly engaged and well-known in the workplace

• Conduct routine walkthroughs and assessments of the workspace and soft services delivery to ensure compliance with service level agreements policies and regulations and performance metrics to provide flawless execution and stable service delivery for the client

• Receives and responds to all requests or issues within a specific period including a personal follow-up to client employees to ensure timely responses to questions/requests

• Partners with soft services providers to establish and continually reinforce the expectation of service excellence to create value for the client (food services mailroom etc.)

• Assistance and flexibility with client events and catering as needed to ensure flawless delivery

• Serve as training center concierge for internal/external events

• Assists with third-party vendor relationships and service partners to provide maximum service delivery

• Engage in a culture of continuous improvement and innovation by leveraging business intelligence adopting and participating in the development of best practices new tools process re-engineering and other ideas that provide service delivery efficiencies

• Identify potential risks and escalate as appropriate to ensure no privacy breech security incident or disruption to the clients operations occur

• Provide operational excellence through administrative support as well as work order management

Who are we looking for

Required

• Recognised knowledge in hospitality or workplace experience

• Ability to collaborate with diverse teams lead by example; respectful cooperative accountable

• Ability to quickly adapt to new devices technology and applications.

• Proficient in Microsoft Office Suite (Teams Excel PowerPoint Word OneNote Outlook)

Preferred

• Qualifications in hospitality management or facilities management

• Knowledge of commercial real estate

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Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.