VIP Hospitality and Commercialization Intern

Powered by Passion. United by Purpose. Build for Impact.

At Maple Leaf Sports & Entertainment Partnership (MLSE) we exist to deliver the ultimate fan experience by lifting trophies spirits and communities united as one.

Were more than a workplace. We are a team of passionate people boldly building the future of sport and entertainment together. We believe in the power of play the strength of collaboration and the energy that comes from showing up with purpose.

From the ice to the pitch the hardwood to the digital arena were proud to be the driving force behind the Toronto Maple Leafs (NHL) the Toronto Raptors (NBA) Toronto FC (MLS) Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL) Raptors 905 (NBA G League) Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club the Toronto Raptors Esports franchise in the NBA 2K League.

We bring these teams and world-class entertainment to life at our iconic venues including Scotiabank Arena BMO Field Coca-Cola Coliseum Ford Performance Centre BMO Training Ground and OVO Athletic Centre. Off the field we serve up elevated dining at e11even Real Sports and our signature club spaces like Hot Stove Club ScotiaClub and Platinum Club.

Through MLSE Foundation and MLSE LaunchPad we use the power of sport to help youth facing barriers reach their full potential. Since 2009 weve invested more than $45 million into Ontario communities -- and were just getting started.

This is what it means to be One MLSE: a culture where everyone plays a role everyone belongs and everyone contributes to something bigger than themselves.

So if youre ready to play with purpose grow with passion and win as one wed love to have you on our team.

** We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed we encourage you to apply. Your unique perspective transferable skills and lived experience may be exactly what were looking for. **

Job Description

As part of the MLSE VIP Experience and Commercialization team you will have the unique opportunity to support the team on a day-to-day basis with a wide range of initiatives and have the opportunity to gain knowledge and experience across (7) Brands (TML TR TFC ARGOS LIVE Marlies Raps905) and (4) Different venues (Scotiabank Arena BMO Field RBC Amphitheatre Coca-Cola Coliseum).

MLSEs Internship term dates are from May 4 2026 - August 28 2026

Responsibilities

• Support with strategic planning of experiences to support retention strategies generate new revenue streams and deliver exceptional member experiences.

• Execute extensive research of VIP Hospitality VIP engagement innovative solutions and best practices across leagues to inform future membership services and retention strategies.

• Support data management initiatives to maintain data integrity on our VIP & Premium Membership bases.

• Complete monthly calculations and reconciliations for key accounts

• Collaborate across multiple internal departments to coordinate on court experiences

• Deliver enhanced premium seating experience

• Perform daily multi-department needs in relation to VIP members satisfaction and account servicing

• Provide assistance to high profile customers in order to elevate their overall experience

• Keep team aligned with important dates across all lines of business daily

• Adhere to all MLSE standards and policies.

• Work in compliance with the provisions of the Occupational Health & Safety Act.

• Support the process of identifying untapped revenue opportunities with commercial potential by developing new & innovative products programs and experiences to meet unmet season seat holder needs support retention and support enterprise profitability

• Create marketing materials that communicate the benefits of our products and program offer that drive deep emotional connections to our season seat members

• Develop a deep understanding of our season seat member base needs and competitive environment to ensure sell through of product offerings

• Keep a pulse on industry trends around customer experience to re-imagine our Membership benefits model

• Support in the development of launch plans pitch decks project schedules and manage cross functional implementation supervising progress activities to ensure functional team members are meeting agreed upon deadlines

• Collaborate with external content creators to develop outstanding products and assets to develop unique season seat member product offerings

• Lead multiple projects simultaneously ensuring projects stay on schedule and to budget by applying strong communication teamwork and leadership skills

• Support onsite service of all commercial initiative launches programming including set up gifting event logistics

• Responsible for postmortem commercial & VIP initiative assessment materials to help measure effectiveness of program/product launches key findings and reporting metrics

Qualifications

• Currently enrolled in a University or College degree diploma or certificate in sports events marketing public relations or related field.

• A proactive approach toward day-to-day activities and shifting demands demonstrating a high level of initiative independence and attention to detail.

• A self-starter with the ability to work independently.

• Available for TML TR TFC ARGOS Marlies Raps905 and LIVE home games and special events including evenings & weekends.

• Ability to manage multiple tasks in a fast-paced environment.

• Willingness to be always a team player.

• Strong leadership skills and problem-solving skills.

• Effective communicator that can clearly convey information.

• Self-motivated detailed and organized.

• Excellent time management skills and able to meet multiple deadlines.

• Always maintain confidentiality and a high level of professionalism.

• Proficiency in Microsoft Word PowerPoint Excel and Outlook an asset

Apply By: February 24 11:59pm

Job Posting Compensation Range/Rate:

$38760