Field Service Engineer Multimodality

Job Title

Job Description

Philips is a leading global healthcare company aiming to improve the lives of 2.5 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging Information and Monitoring systems. With nearly 40000 employees working in 100 countries we are committed to helping create meaningful moments of care whether in the hospital room the living room or the boardroom.

Job Title: Field Service Engineer
Job Location: NCR Philippines (with the potential requirement to work at alternative locations including other regional locations).

We are seeking a customer-focused Field Service Engineer to join our team in NCR/Luzon Area Philippines specializing within our Image Guided Therapy (IGT) portfolio with experiences in MRI CT IXR/DXR Ultrasound and Hospital Patient Monitors and Emergency Care. This is a critical customer-facing role with responsibilities of maintaining and developing robust customer relationships and providing expert technical advice on maintenance installation and servicing of our medical equipment (software and hardware) in line with our regulations and policies. This role will be looking after NCR/Luzon Area with regional travel from Luzon to Mindanao on an as-needed basis.

Key Responsibilities:

• Work collaboratively with the wider organization to provide exceptional service to our customers. Services include corrective & preventative maintenance commissioning & installation of equipment and software & hardware upgrades.
• Actively participate in the sales process and provide expert technical support throughout the entire life cycle of our customer relationships (from pre-sales through to implementation and post-sales support).
• Take a lead in supporting technical escalations through to resolution ensuring all stakeholders are continually updated on progress according to the company process.
• Provide best-in-class service to our customers with technical support maintenance and repairs on equipment.
• Determine the most cost-effective repair/solution to minimize customer downtime.
• Maintain a high level of knowledge through continual training and development and keep up-to-date with new technologies relevant to your area of focus. The Field Service Engineer is the ambassador of Philips ensuring that all customers are satisfied while meeting or exceeding our business targets.
• Executes technical service to the requests problems or planned service activities. These can be coordinated scheduled and with prepared action plans from the Customer care center. Solutions or actions should be carried out under our regulatory guidelines processes & procedures.
• Solutions are provided by using Remote and Onsite diagnostics troubleshooting techniques service technical information or knowledge executing service work orders and keeping the customer informed of the service status.
• Focuses on First Time Right ensuring action plans are followed with parts (if required) and preparation such as diagnosis/troubleshooting information is executed as per action plan before the onsite visit as necessary.
• Handles complaints (safety & non-safety related) and escalations to ensure accurate and timely analysis and registration.
• Seek Lead generation for sales or value-added Service Opportunities where we can support our customers further to deliver value.
• Support the FSE KPIs assigned individually and as a Team.
• Be able to work reasonable additional hours outside business hours at such times as are necessary to efficiently and effectively carry out the job role as defined by Philips from time to time.
• Must be flexible to support other modalities as needed by the business

Qualifications:

• A degree-level education or equivalent in Electronics Electrical Engineering or Biomedical Engineering
• At least 1-3 years experience in customer-facing service engineering background within the medical equipment industry particularly MRI CT IXR/DXR Ultrasound and/or Hospital Patient Monitors and Emergency Care
• Handling equipment installation and commissioning preventive and corrective maintenance field change orders and related service activities with a focus on quality.
• Certification or training in relevant field highly advantageous
• Good English Communication Skills (both written and verbal)
• Individual is required to travel to different areas in the country or overseas to support customers when needed
• Highly amenable to work outside business hours as needed
• Strong team player
• Demonstrates maturity in handling customers and senior stakeholders in the hospital environment
• Exhibits ethics and compliance in accordance with Philips General Business Principles

How we work together:

We believe that we are better together than apart. For our office-based teams this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the companys facilities.
Field roles are most effectively done outside of the companys main facilities generally at the customers or suppliers locations.

Indicate if this role is an office/field/onsite role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters and we wont stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.

If youre interested in this role and have many but not all of the experiences needed we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.