Showroom Manager, Shaw Contract
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Job Summary
Job Title
Showroom Manager Shaw ContractPosition Overview
Shaw Contract believes innovative design inspires change. The way we live work thinkcreateand heal - all made better by design. As a global design leader for commercial spaces our Cradle-to-Cradle Certified products perform in commercial spaces around the world and are engineered for beautydurabilityand sustainability. The commercial brand of Shaw Industries Shaw Contract combines theexpertiseof the worlds largest carpet manufacturer with the financial stability of a Berkshire Hathaway subsidiary. We have EMEA offices on LondonParisand Dubai.
OurShowroom Managerisresponsible fortheday-to-day ownership operation and presentation of the Shaw Contract London showroom. This is a role requiring an experienced proactive individual who can independently manage a broad range of responsibilities while working closely with Marketing and Sales team.
The successful candidate will ensure the showroom consistently delivers a positive brand experience supports commercialobjectives andoperatesto the highest professional standards. This role requires someone comfortable running events managing priorities and executing tasks hands-on while following established processes.This position will work from our London showroom five days a week 8:30 to 5:30.
Responsibilities:
Showroom & Brand Experience
Serve as the primary owner of the showroom ensuring it is always clientready welcoming and aligned with Shaw Contract brand standards.
Maintain all displays samples literature and finishes; proactively enhance showroom functionality and customer flow.
Events & Project Execution
Partner with Marketing to design plan and execute showroom events managing alllogisticsincluding space setup catering coordination dayof leadership and postevent reset.
Lead on-site operations during events to ensure an exceptional guest experience.
Support broader Marketing projects as needed.
Sales & Marketing Support
Support Sales with customer visits walk-ins and presentations; confidently present product when Sales team members are unavailable.
Maintain strong knowledge of the EMEA product portfolio and support product launches training sessions and internal meetings.
Assistwith showroom branding visual updates and upkeep of presentation materials.
Manage relationships with showroom partners to support collaboration and brandobjectives.
Operations Samples & Facilities
Oversee showroom sample inventory literature and supply levels; coordinate shipments replenishment and returns.
Manage vendor and building services relationships including cleaning IT coordination and plant/flower services.
Process facility-related invoices and handle incoming/outgoing post and deliveries.
Reporting & Communication
Own the showroom calendar ensuringaccuratescheduling of customer visits internal use and partner bookings.
Communicate proactively with Sales Marketing and external partnersregardingvisits events and space requirements.
Provide regular updates and structured reporting to the line manager and wider team including weekly and monthly activity summaries.
Requirements:
Demonstrated ability to work independently and take full ownership of responsibilities.
Educated toA-Level standardor equivalentwith 2 years of experience in an administrative event coordination or showroom environment with a strong focus onclient-facingservice. Anundergraduate degreewould beastrong advantage.
Preferredexperience sets:
Experience in commercial interiors architecture & design (A&D) or contract flooring; Understanding of EMEA business environments and cross-regional collaboration.
Experience managing a showroom hospitality space or premium customer environment;Previoussales or showroom-based commercial support experience.
Strong event management experience including preparation execution and follow-through; and project coordination or facilities management experience.
Excellent communication skills and confidence engaging with senior stakeholders clients and partners;Highlyorganisedwith strong attention to detail;Comfortable managing multiple priorities in a fast-paced environment.
Competencies:
Deliver Compelling Communication
Demonstrate Customer Orientation
Demonstrate Good Judgement
Build Trusting Relationships
Plan & Organize
#LI-TA1
#ShawIND
Work Shift
7.5 hour day shiftRequired Experience:
Manager
Key Skills
- Sales Experience
- Time Management
- Sourcing
- Interior Design
- Customer Service
- Store Management Experience
- HR Sourcing
- Microsoft Word
- Retail Sales
- High-end Sales
- Salesforce
- Retail Management
About Company
We are approximately 20,000 individuals bound together by a common vision to create a better future, for our customers, for our company, for our people, and for our communities. By combining deep market knowledge with new ways of thinking, we drive innovation into our business and set ... View more
