Site Services Supervisor

Site Services Supervisor Ringaskiddy Cork

Avantor is seeking a driven and accountable Site Services Supervisor to lead our on-site Laboratory Services Segment (LLS) team at a major biopharmaceutical manufacturing site in Ringaskiddy Cork.

This is a hands-on leadership role with full responsibility for operational delivery team performance customer satisfaction and compliance to Scope of Work (SOW) KPIs and regulatory standards.

This is a full-time permanent position based at our customer site in Ringaskiddy Cork.

The Role

Reporting to the Regional Operations Manager you will lead a team of Material Controllers delivering Vendor Managed Inventory (VMI) stockroom and point-of-use services in a GMP-regulated manufacturing environment.

You will act as the primary on-site operational contact for the customer ensuring services are delivered safely compliantly and in line with agreed Service Level Agreements (SLAs) and KPIs.

This role combines operational oversight people leadership customer engagement and continuous improvement.

Key Responsibilities

Operational Leadership

Oversee daily VMI and stockroom operations across manufacturing and laboratory areas

Plan and allocate workload to ensure service continuity and safe on-time in-full (OTIF) delivery

Ensure adherence to agreed Scope of Work and service boundaries

Monitor task completion audit readiness and documentation standards

Customer & Stakeholder Management

Act as key operational contact for site stakeholders and SPOCs

Lead monthly operational reviews and contribute to quarterly business reviews

Ensure timely communication of risks delays or service issues

Support contract governance renewals and service optimisation initiatives

Performance & Governance

Own site-level KPIs SLAs and performance reporting

Conduct regular performance reviews with team members

Maintain training matrix and ensure compliance with GMP EHS and site policies

Support audits and regulatory inspections as required

People Management

Lead coach and develop a team of three on-site associates

Drive engagement accountability and cross-training

Support recruitment onboarding and succession planning

Conduct structured one-to-ones and development discussions

Continuous Improvement

Identify and implement process improvements to enhance efficiency and service quality

Partner with Commercial and Operations colleagues to support service growth opportunities

Contribute to global LSS best practice sharing and standardisation

What Were Looking For

Education

Leaving Certificate (minimum requirement)

Level 7 degree or equivalent in Science Supply Chain Business or related discipline (desirable)

Experience

35 years experience in a supervisory or leadership role

Experience operating in a regulated (GMP/GLP) environment preferred

Proven experience managing KPIs and delivering against SLAs

Strong understanding of inventory control and stock management

Experience in laboratory stockroom or pharmaceutical manufacturing environment advantageous

Skills & Competencies

Strong organisational and prioritisation skills

Confident decision-maker in a fast-paced environment

Excellent communication and stakeholder management capability

High attention to detail and documentation discipline

Proficiency in Excel and multiple IT systems full computer literacy required.

Hands-on leadership style with willingness to support operational tasks

Why Join Avantor

You will be joining a global organisation that sets science in motion supporting life-changing therapies in a world-class manufacturing environment. This role offers real ownership visibility and the opportunity to shape service delivery on a critical customer site.

If you thrive in an accountable customer-facing leadership role and want to combine operational control with strategic impact we would like to hear from you.

What we offer

Typical working hours: MondayFriday 08:3017:00

Benefits: Competitive salary performance-related bonus 25 days annual leave private health insurance company pension.

Interested Lets apply!

#LI-Onsite

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor

Dare to go further in your career. Join our global team of 14000 associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes peoples lives for the better. It brings new patient treatments and therapies to market giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his moms voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex gender identity sexual orientation race color religious creed national origin physical or mental disability protected Veteran status or any other characteristic protected by federal state/province or local law.

If you need a reasonable accommodation for any part of the employment process please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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