NJAOC SCCO Help Desk Analyst
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Job Location:
Trenton, NJ - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred.
Monday through Friday- 2 pm to 10 pmNote: 35 hour workweek.
2-year college degree or equivalent technical study - preferred
SUMMARY:
Qualifications and Skills Desired:
Knowledge of Microsoft Windows Server Active Directory and Office 365 training on AOC mainframe systems will be provided.
Must have good clear communication skills
Maintain a thorough working knowledge of the day-to-day operating environment available tools and applications.
Log all incoming problems and requests and actions taken to resolve them.
Provide assistance in the areas of site support and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
Provide follow-up status to end-users in accordance with specified support policies and procedures.
Monday through Friday- 2 pm to 10 pmNote: 35 hour workweek.
2-year college degree or equivalent technical study - preferred
SUMMARY:
Qualifications and Skills Desired:
Knowledge of Microsoft Windows Server Active Directory and Office 365 training on AOC mainframe systems will be provided.
Must have good clear communication skills
Maintain a thorough working knowledge of the day-to-day operating environment available tools and applications.
Log all incoming problems and requests and actions taken to resolve them.
Provide assistance in the areas of site support and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
Provide follow-up status to end-users in accordance with specified support policies and procedures.
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
