Business Systems QA Analyst

Department Of Administrative And Financial Services

Job Location:

Augusta, ME - USA

Hourly Salary: $ 49275 - 69139

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

If you are a current State of Maine employee please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the States career page and indicate on the application that they have previously worked for the State.

Maine Revenue Services

Opening Date:February 9 2026

Closing Date: February 24 2026

Grade / Admin Unit:23 / Professional/Technical

Job Class Code:0383
Salary: $49275.20 - $69139.20/Hourly

Position Number:

Location: Augusta

JOB DESCRIPTION:

This is professional services work in the analysis and design of quality assurance testing related to business procedures for complex revenue service processing operations their transition to digital processing and adherence to quality standards. Responsibilities include assisting in the coordination of systems testing activities; developing test scripts and testing strategies; recommending business requirements protocols and controls; serving as team lead for quality assurance testing activities for small projects; assisting with components of medium and large projects; and maintaining update business systems to support continuous improvement. Work is performed under limited supervision.

REPRESENTATIVETASKS:

Performs system testing activities in order to validate the integrity of the system and document quality control standards are maintained throughout systems and processes.
Assists in coordinating system project testing in order to support timely services and ensure current and new projects meet goals and objectives.
Recommends changes to business quality controls and complex documents in order to support proper delivery of program services and product deliverables.
Leads testing efforts on small projects in order to validate systems and applications comply with established quality assurance standards IT requirements and meet business needs.
Provides technical advice and consultation to management and professional staff regarding quality assurance standards and associated business practices.
Develops draft test scripts and testing strategies to examine electronic system functions and business change management processes in order to verify compliance with quality assurance standards to identify and recommend process improvements and to ensure systems function as designed.
Assists with business systems requirements and quality assurance testing on medium and large projects by participating in one or more steps in the systems project life cycle in order to serve as a liaison ensure timely services and make recommendations on risk and/or risk mitigation.
Collects and evaluates pertinent data related to projects in order to develop reports and recommendations summarize information and document change management processes.
Collaborates with stakeholders vendors project teams and managers in order to discuss problems correct plans and implement organizational solutions.
Assigns tasks to team members in order to meet operational needs.
Performs review of test scripts and documented results drafted by others in order to provide input and to make recommendations for approval.
Confers with vendors and/or IT personnel on system problems in order to troubleshoot abnormalities and identify solutions.

KNOWLEDGESSKILLSANDABILITIESREQUIRED:

Knowledge of project management principles methods and techniques for developing scheduling and coordinating projects and resources.
Knowledge of scientific methodologies requiring interactive testing approaches.
Knowledge of applicable state and federal laws rules and regulations.
Knowledge of current business and management systems methods and processes.
Knowledge of quality assurance principles methods and risk assessment.
Knowledge of data warehouses and user types.
Knowledge of software development life cycles.
Knowledge of organizational procedures workflow and functions.
Knowledge of computerized applications used in accounting systems.
Ability to develop evaluation and monitoring systems.
Ability to draft test scripts document and compare results.
Ability to participate on or lead a small team.
Ability to analyze results of testing computer applications.
Ability to establish and maintain effective working relationships.
Ability to write technical reports and documents

MINIMUMQUALIFICATIONS:

A four (4) year combination of education training and/or progressively responsible professional experience in systems analysis business analysis or related field that demonstrates a thorough knowledge of systems improvement and quality assurance concepts and evaluate electronic system business processes.

APPLICATION INSTRUCTIONS:

Pleasesubmita cover letter along with a current resume.

In order forus to properlydetermineif you meet the minimum qualifications for any posting you must be sure your resume includes the month and year for any relevant experience listed. Your resume should include the duties and responsibilities associated with each position. Any experience that was not full-time employment should be identified as such.

CONTACT INFORMATION:Formore information orquestions specific to the position please contact Name and email address/phone number(default will be:)

Alljob candidates applying for Maine Revenue Services positions will be subject to a tax clearance check.To be selected for a position all returns must be filed and tax liabilities must be paid in full.The results of the tax clearance check will be documented as part of the selection process.

For all candidates not currently employed at Maine Revenue Services: State law requires that applicants seeking initial employment with Maine Revenue Services undergo a fingerprint based state and federal criminal history record check.

This position is not eligible for visa sponsorship or STEM OPT extensions.

Benefits of working for the State of Maine:

No matter where you work across Maine state government you find employees who embody our state mottoDirigo or I leadas they provide essential services to Mainers every day. We believe in supporting our workforces health and wellbeing with a valuable total compensation package including:

Work-Life Balance Rest is essential. Take time for yourself using13 paid holidays 12 days of sick leaveand3 weeks of vacation leaveannually. Vacationleaveaccrual increases with years of service and overtime-exempt employees receive personal leave.

Health Insurance Coverage The State of Maine pays85%-100%of employee-only premiums ($11857.68-$13950.24 annual value) depending on salary. Use this chart to find thepremium costsfor you and your family including the percentage of dependent coverage paid by the State.

Health Insurance Premium Credit Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information aboutprogram requirements.

Dental Insurance The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).

Retirement Plan The State of Maine contributes14.11% of payto the Maine Public Employees Retirement System (MainePERS) on behalf of the employee.

Gym Membership Reimbursement Improve overall health with regular exercise and receive up to $40 per month to offset this expense.

Health and Dependent Care Flexible Spending Accounts Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.

Public Service Student Loan Forgiveness The State of Maine is a qualified employer for this federal program. For more information visit theFederal Student Aid office.

Living Resources Program Navigate challenging work and life situations with our employeeassistanceprogram.

Parental leaveis one of the most important benefits for any working parent. All employees who are welcoming a childincluding fathers and adoptive parentsreceiveforty-two (42) consecutive calendar days of fully paid parental leave.Additional unpaid leave may also be available under theFamily and Medical Leave Act.

Voluntary Deferred Compensation Saveadditionalpre-tax funds for retirement in aMaineSaves457(b) account through payroll deductions.

State employees are eligible for anextensive and highly competitive benefits package covering many aspects of wellness.Learn aboutadditionalwellness benefitsfor State employees from the Office of Employee Health and Wellness.

Note: Benefits may varysomewhat accordingto specific collective bargaining agreements and are prorated for anything less than full-time.

Theresa job and then theres purposeful transformative work. Our aim is to create a workplace where you can learn grow and continuously refine your skills. Applicantsdemonstratejob requirements in differing ways and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members and our process ensures an inclusive environment to applicants of all backgrounds including diverse race color sex sexual orientation or gender identity physical or mental disability religion age ancestry national origin familial status or genetics.

Ifyourelooking for a great next step and want to feel good about what you dowedlove to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. Ifyourecurrently reading this and hesitating to apply for that reason we encourage you to go for it! Let us know how your experience and passion set you apart.

If you require a paper application please download and print oneHERE

If you are unable to complete the online application please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.

Required Experience:

If you are a current State of Maine employee please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the States career page and indicate on the application that they have previou...