Lab IT Level 1 Support – Device Deployment & Hypercare
Share
Job Location:
Rahway, NJ - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Location: Flexible Travel to Client Sites Required
Type: Contract
Travel: Must be open to travel to any client location
OPT Candidates Welcome
We are seeking Lab IT Level 1 Resources to support the configuration and deployment of standard Merck wireless scanners across laboratory environments. The role involves onsite device setup deployment and post-deployment hypercare support.
Candidates must be flexible to travel to various client laboratory locations as required.
Key Responsibilities-
Configure and set up standard Merck wireless scanners
-
Deploy and install devices at identified laboratory locations
-
Provide Level 1 IT support during and after deployment
-
Deliver hypercare support post-deployment to ensure smooth adoption
-
Troubleshoot basic hardware connectivity and configuration issues
-
Coordinate with IT teams and lab staff for smooth implementation
-
Maintain documentation of device configurations and deployment status
-
Provide user guidance and basic training where needed
-
0 3 years of IT support / desktop support / field support experience
-
Basic understanding of:
-
Wireless devices
-
Network connectivity
-
Device configuration
-
Windows OS troubleshooting
-
-
Strong communication and interpersonal skills
-
Ability to travel frequently to client sites
-
Willingness to work onsite in laboratory environments
-
Experience supporting scanners or handheld devices
-
Experience in lab healthcare or pharmaceutical environments
-
Knowledge of ticketing tools (ServiceNow JIRA etc.)
-
Understanding of IT deployment projects
-
OPT candidates accepted
-
Must be authorized to work in the U.S.
-
Travel flexibility required
Thanks & Regards
Key Skills
- Catering
- Apache Commons
- Architectural Design
- Human Resources Administration
- Accident Investigation
