Senior Director, Cloud Platform and Operations

The Senior Director of Cloud Platform & Operations is a technology leader responsible for transforming how the company buildsoperates and scales its cloud platforms. This leader partners closely with the Enterprise Architecture team to define and execute the enterprise modernization vision transitioning the company from customer-specific and legacy operating models toward a standardized cloud-native SaaS platform primarily on AWS. The role balances strategic transformation with operational excellencemaintainingplatform reliability security and compliance while materially improving delivery speed and developer experience. This is a hands-on opinionated leadership role for a leader who can drive meaningful change at scale while sustaining high service levels in a regulated healthcare environment.

*Note: Position will spend significant time collaborating hybrid-onsite at our beautiful Tampa office.

Key Responsibilities:

Cloud Platform Strategy & Modernization

• Partner with the Enterprise Architecture team to define the cloud platform vision principles and multi-year modernization roadmap.
• Translate architectural direction into executable platform strategies aligned to AWS best practices and SaaS scalability.
• Lead the evolution from customer-specific or legacy deployments toward standardized cloud-native platforms.
• Evaluate and adopt emerging cloud technologies where they provide clear reliability security or efficiency benefits.
• Implement and improve policy automation to ensure that securityand compliance are at the forefront of what we do.

Infrastructure Operations & Reliability

• Own the availability performance scalability and resilience of all production and non-production environments throughout ongoing platform modernization.
• Establish and mature SRE and operational excellence practices including:
  • Service levelobjectives(SLOs)
  • Incident and problem management
  • Capacity planning and disaster recovery
• Lead major incident response efforts and ensure durable corrective actions are implemented.

End-User Platform Workplace & Facilities Reliability

• Provide executive oversight for end-user computing workplace technology andfacilitiestechnology functions ensuring theyoperateas reliable scalable services for the business.
• Partner with the Desktop & Facilities Manager to define service expectations reliability targets and modernization priorities across:
  • End-user hardware and software
  • Corporate networks and office connectivity
  • Workplace collaboration and productivity tooling
  • Core facilities technology dependencies
• Ensure office environments networks and end-user platforms meet enterprise standards for availability performance and security.
• Align workplace and end-user services with cloud security and identity strategies to deliver a cohesive secure end-to-end user experience.
• Establish clear operational interfaces for incident response change management lifecycle planning and business continuity.

DevOps Automation & Platform Enablement

• Drive adoption of DevOps and platform engineering practices across the organization.
• Champion automation-first approaches including:
• Infrastructure as Code (IaC)
• CI/CD pipelines
• Automated environment provisioning
• Self-service platform capabilities
• Improve developer experience by delivering reliable internal platforms and golden paths that accelerate product delivery while enforcing standards.

Security Compliance & Governance

• Partner with Information Security to operationalize security policy and compliancecontrols as codeacross platforms and pipelines.
• Ensure platforms meet healthcare regulatory requirements (e.g. HIPAA HITRUST SOC 2).
• Establish governance models for identity access data protection and auditability.
• Ensure operational readiness for audits and regulatory reviews.

Financial & Vendor Management

• Own cloud operational budgets and implement FinOps and cost-optimization practices.
• Monitor and forecast AWS usagebalancingcost performance and scalability.
• Manage vendor relationships and contracts to ensure reliability value and strategic alignment.

Leadership & Organizational Development

• Lead a department with several senior leaders and managers accountable for outcomes across cloud platform and workplace services.
• Build mentor andretainhigh-performing leaders and technical talent.
• Establish clear goals accountability and career paths across Infrastructure DevOps DBAs Automation and Operations.
• Foster a culture of ownership continuous improvement and operational discipline.

Skill Requirements:

• 10 years of experience in infrastructure cloud operations DevOps or platform engineering roles.
• 5 years in senior leadership roles managing managers and multi-disciplinary technical teams.
• Proven experience leading AWS-based platforms in production at scale.
• Demonstrated success driving cloud modernization or SaaS platform transformation.
• Strong understanding of:
  • Infrastructure as Code (Terraform CloudFormation)
  • CI/CD pipelines and DevOps toolchains
  • Containerization and orchestration (e.g. Kubernetes/EKS)
  • Observability monitoring and alerting
• Familiarity with SRE principlesDevSecOpspractices and compliance automation.
• Experience with Oracle Cloud Infrastructure (OCI) is a plus particularly in enterprise or regulated environments.
• Strong background in operational excellence including uptime incident response and reliability engineering.
• Experienceoperatingin regulated industries such as healthcare or insurance.
• Track recordof effective partnership with Architecture Engineering and Security leaders.

Education/Certification Requirements:

• Bachelors degree in Computer Science Engineering Information Systems ora relatedfieldrequired.

• Masters degree preferred.

Preferred Qualifications:

• AWS Professional-level certifications (Solutions Architect DevOps Engineer).

• Experience in SaaS product organizations with cloud-native platforms.

• Direct ownership of large-scale cloud migrations or platform consolidations.

• Experience with FinOps frameworks and cloud cost governance.

• Experience designing or operating workloads on Oracle Cloud Infrastructure (OCI) in enterprise or regulated environments.

At MHK we help health plans and pharmacy benefit managers deliver optimal care management across every members health journey. We do this through state-of-the-art technology that provides critical insights from member enrollment and maintenance through every stage of care and compliance. We believe that long-term partnerships are built on trust. Our team members are expected to build trusted advisory relationshipswith MHK clients and one anotherthrough responsive transparent communication while honoring commitments and tying that trust to outcomes.

Benefits Snapshot:

• Medical vision and dental plans for full time employees

• 401(k) offered with a generous match

• Benefits begin on first day of the month following employment

• Exercise/Health Club reimbursement opportunity

• Monthly dependent care reimbursementopportunity

• Short Term and Long-Term disability

• Basic Term Life and AD&D Insurance

• Generous PTO and Company Paid Holidays

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