Resident Services Regional Manager

Home is the foundation for everything in life. Since 1971 our model has been about supporting residents in finding stability and achieving their goals. Its why were more than housingwe combine quality affordable homes with our on-site Advantage Servicesbecause we believe that all people can thrive with the right support and opportunities. Today over 13000 peoplefamilies seniors veterans and people with disabilities and other barrierscall a CommonBond community home. Our core values are Respect Integrity Partnership InnovationandExcellence. We live these values and look for people who embody them to represent our organization in the community. If this sounds like you please consider joining our team.

Why CommonBond Communities

• Work-life balance
• Employee referral program
• Benefits based on eligibility: Health insurance Dental Vision PTO Sick Time Floating Holiday Employer matching 401(k) STD/ LTD Life insurance and a variety of employee-paid benefit options
• A respectful and growth-oriented workplace
• Employee recognition and rewards program
• A chance to make a difference in the community!
• Ongoing training and professional development

Salary: $75900

CommonBond Communities invites qualified applicants to apply for the Resident Services Regional Manager position at our Central Office in St. Paul MN. The Resident Services Manager plays a key leadership role in advancing CommonBonds mission by overseeing the effective delivery of trauma-informed evidence-based supportive services including permanent supportive housing (PSH) interventions across a designated region of housing communities. Reporting to the Director of Services this position provides direct supervision coaching and development to a team of onsite Service Coordinators with a strong focus on addressing complex barriers to housing stability supporting independence and promoting wellbeing.

The Manager contributes to program quality by monitoring service delivery promoting best practices
supporting data accuracy and reinforcing policies procedures and service collaboration
with the Director of Services the Manager helps operationalize service strategies strengthen team
culture and ensure alignment across sites. This position is fundamental to building effective
mission-driven resident support systems that promote housing stability and meaningful opportunities for
residents across the lifespan.

ESSENTIAL JOB FUNCTIONS AND ASSOCIATED TASKS

Supervise Staff
Provide direct supervision coaching and performance management to a regional team of Service
Coordinators ensuring trauma-informed person-centered practice.
Conduct regular 1:1 meetings and facilitate team meetings to support staff in navigating complex
resident needs strengthen communication problem-solving and service model fidelity.
Offer backup coverage and crisis consultation as needed.
Foster an equitable collaborative and supportive team culture where staff feel valued
accountable and empowered.

Program Development & Evaluation
Ensure consistent implementation of core service models across sites including permanent
supportive housing evidence-based practices.
Monitor program quality using data resident outcomes and evaluation tools.
Recommend service delivery improvements by participating in proactive problem-solving based
on resident needs emerging issues and best practices.
Contribute to the development and refinement of policies procedures and service standards.
Partner with the Director of Services to launch and operationalize new initiatives and pilots.
Ensure accurate complete timely data entry and reporting to demonstrate program impact within
internal data systems and HMIS (when applicable).

Administration
Support preparation of reports for funders leadership and community partners as assigned.
Assist in managing budgets related to resident services programming grants and community
resources.
Ensure compliance with organizational policies procedures and relevant regulatory
requirements.
Contribute to fundraising efforts through data collection program updates and occasional
participation in grant reporting.
Maintain team schedules site coverage plans and regional communication systems effectively.
Partnerships
Build and maintain collaborative relationships with Property Management to jointly support
resident and community stability.
Cultivate partnerships with community agencies Coordinated Entry partners behavioral health
providers educational organizations and service networks.
Represent Resident Services in local meetings community collaborations or Continuum of Care
efforts when needed.
Strengthen connections with stakeholders to enhance service delivery and expand opportunities
for residents.

Team Participation
Actively contribute to the Advantage Services management team sharing insights and
supporting organizational goals.
Participate in organization-wide trainings planning meetings and cross-functional initiatives.
Assist in developing and facilitating staff trainings workshops or organizational learning
activities.
Support communication flow between site teams leadership and partner departments to promote
clarity and alignment.
Leadership and Professional Development
Model trauma-informed equitable and person-centered leadership in all interactions.
Promote a positive organizational culture that values resident and staff voice shared learning
and collaborative decision-making.
Demonstrate steady and transparent leadership during challenging or high-stress situations
offering guidance and stability to staff.

MINIMUM REQUIREMENTS
Associates or bachelors degree in related field OR at least four years experience in a related
field.
Three or more years experience implementing services programs and resident-centered
initiatives.
Two or more years experience implementing programs that use evidence-based models of
intervention (e.g. supportive housing supported employment).
Demonstrated experience working within diverse communities which include people of various
ages gender sexual orientations national origins income levels ability levels religious
affiliations races and languages.
Knowledge and experience in supportive housing and housing services.
Experience with data management and reporting.
Excellent interpersonal verbal and written communication skills
Ability to network and develop community partnerships.
Knowledge of community resources and service networks.
Ability to work well in a collaborative team environment with both internal and external
partners.
Experience utilizing MS office.
Supervision experience required.
Be certified in CPR and First Aid or have the ability to become certified within six months of
starting position.

PREFERRED SKILLS AND EXPERIENCE
Knowledge and experience in using evidence-based recovery-oriented tools and techniques and
ability to train and support staff in learning.
Five -years experience implementing programs that address mental health chemical health
and/or co-occurring disorders and homelessness.
Grant and budget management experience.

PHYSICAL REQUIREMENTS
Ability to sit for extended periods of time.
Ability to lift carry push and/or pull up to 50 lbs
Ability to file documents.
Ability to enter data into a computer.
Ability to interact verbally with internal and external audiences.

OTHER REQUIREMENTS
Must be willing and able to travel between sites.
Must be willing to carry a cell phone.

Perform other duties as assigned.

Required Experience:

Manager