Resident Liaison Officer
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Yearly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
- East Suffolk Council
- Address: Riverside Lowestoft Suffolk NR33 0EQ
- Salary: 28958 - 31022 per annum (Band 4)
- Hours: Full Time37 hours per week
- Contract: Fixed Term Contract up to 31 March 2028
East Suffolk Council is an exciting place to work delivering essential local services and making a real difference to a quarter of a million people across East Suffolk.
We currently have an opportunity to join East Suffolk Councils Housing Investment Team as a Resident Liaison Officer (Warm Homes Wave 3).
Your role
The post requires someone who is an excellent communicator and able to engage with and influence a wide variety of stakeholders and residents. As a key part of the role is building trust and a rapport with residents the candidate must also be capable of following procedures and being firm but fair.
What you will need
The successful candidate will have the ability to communicate with a wide variety of tenants at times in demanding circumstances and be able to use software systems in day-to-day duties. The post holder will be dealing with the public in difficult situations and should be able to liaise with other partners and agencies.
This role requires the post holder to have a full UK driving licence and a vehicle due to the requirements of travelling / visiting tenants homes on a weekly basis.
Why work for us
East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Counciltake a look at our video and hear why our employees think it is such a great place to work (YouTube).
Here are some of the main benefits:
- Generous leave entitlement (equivalent to 25 days a year increasing to 31 days after 5 years service plus bank holidays)
- Local government pension scheme
- Flexible working arrangements
- Learning and development tailored to your role
- A wide variety of staff support networks including access to health and wellbeing initiatives and programmes.
- Discounts on mobile phones computers holiday and travel fashion and clothing health and beauty and many other products and services.
Find more information about what we offer in ourbenefits brochure (pdf).
The majority of our teams are working in an agile way with a mixture of home and office working depending on individual preferences and service requirements. If you wish to discuss how that might impact your working arrangements if you were the successful candidate please contact the recruiting manager listed at the bottom of this advert.
For more information
For an informal discussion regarding this post please contact Chris Ward by email to
Closing date: 12.00 pm 23 February 2026.
How to apply
Step 1 -Read the advert and theJob Description and Person Specification (Word).
Step 3 -Complete the online application and upload your statement. Please note CVs are not accepted.
For more information check out the How to Apply section of our career site.
Required Experience:
Unclear Seniority
Key Skills
- Presentation Skills
- Time Management
- Clinical Research
- Communication skills
- GCP
- Infusion Experience
- Managed Care
- Hospice Care
- Conflict Management
- Clinical Trials
- Research Experience
- Home Care
About Company
As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven ... View more
