Waiting list governance oversight and delivery

• Hold operational accountability for the oversight integrity and performance management of all scheduled care waiting lists (OPD IPDC Endoscopy and diagnostics where in scope).
• Scheduled Care Lead is accountable for the operational management governance and performance improvement of scheduled care access and waiting lists across the hospital. The post-holder works closely with the Business Managers and leads delivery of the national Waiting List Action Plan and related access targets ensures robust waiting list management practices drives pathway redesign with internal and external partners and provides strong data governance capacity mapping and utilisation oversight to support efficient use of resources and improved patient access.
• The Post Holder will oversee the implementation of the national Waiting List Action Plan and aligned HSE access priorities translating national actions into executable hospital plans weekly controls and escalation routes.
• Ensure implementation and continuous compliance with national waiting list management protocols including validation removals partial booking processes and governance/reporting expectations.
• Establish and maintain a scheduled care governance structure (daily/weekly operational controls; monthly performance review; quarterly deep-dives by specialty) with clear issue logs decisions actions owners and timelines.
• Provide structured oversight of exceptions and risk (for example: data anomalies long wait cohorts specialty-level backlog risks) and ensure appropriate escalation to the COO and executive team.

Pathway development and external collaboration

• Build and maintain active partnerships with external agencies and providers to develop and implement access pathways that support waiting list initiatives (for example regional services private hospital partners national programmes).
• Coordinate scheduled care pathway initiatives that shift activity to the most appropriate setting and improve end-to-end patient flow aligned to national scheduled care transformation priorities.
• Lead engagement with the HSE Dublin & North East (DNE) region (or relevant regional structure) on targets reporting escalation and cross-site pathway solutions (including shared capacity initiatives where relevant).

Leadership team management and capability building

• Lead and manage the Scheduled Care Team setting clear objectives performance expectations and development plans; ensure effective supervision workload prioritisation and succession planning.
• Identify training and education needs across the scheduled care function (including waiting list validation protocol compliance specialty-level access processes and systems/data capability) and deliver or coordinate training programmes.
• Create a culture of high standards in patient access data quality and service improvement: direct evidence-based and accountable.

Scheduled care meetings and performance management

• Plan chair and/or manage the full suite of scheduled care meetings ensuring:
• consistent agenda structures
• clear data packs and definitions
• decisions/action tracking
• timely follow-up and escalation.
• Provide specialty-level performance insight and challenge: interrogate variance confirm causes and drive actions that change performance (not just reporting).
• Produce concise executive updates for the COO and Hospital Executive including risks mitigations and asks/decisions required.

Data quality reporting capacity mapping and utilisation

• Own data quality for scheduled care access metrics: ensure the hospitals waiting list and activity datasets are accurate consistent and fit for governance and external reporting.
• Lead capacity mapping and utilisation review across scheduled care resources (for example: clinic room utilisation session template design theatre/day case capacity interface where relevant) identifying waste and constraints and proposing practical changes.
• Develop and maintain a scheduled care performance framework with standardised KPIs definitions and drill-down capability (specialty consultant/team urgency cohort site).

UAN process support for UEC activity in private hospitals

• Support the COO and relevant clinical/service leads with the UAN process as it relates to management of Unscheduled Emergency Care (UEC) arrangements in private hospitals (where applicable) ensuring:
• clear governance
• defined operating processes
• appropriate monitoring and reporting
• linkage to regional oversight structures.

Quality safety risk and compliance

• Ensure scheduled care operations reflect patient safety and quality requirements including equitable access and transparent prioritisation processes.
• Maintain an active risk register for scheduled care/access with mitigations and executive oversight.
• Support audit readiness and documentation including evidence of protocol compliance and robust governance

Qualifications & Experience

Essential:

• Educated to degree level
• Minimum of 5 years senior management experience in an acute hospital environment.
• Demonstrable experience of waiting list oversight and management
• Demonstrable experience of scheduled care development

Desirable:

• Masters degree in healthcare management or related field.
• Experience of scheduled care transformation projects.

Behaviours & Competencies

• Strong leadership and influencing skills.
• Excellent negotiation and stakeholder management abilities.
• Strategic thinker with expertise in change management.
• Ability to analyse complex data and make informed decisions.
• Resilience and ability to deliver objectives under pressure.