IT Helpdesk

Dublin - Ireland

Monthly Salary: € 40000 - 40000

Experience Required: 1-3years

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Helpdesk Analyst (Level 1) Legal Firm Dublin (Onsite) - Scope up to 40000

Role Overview

The Helpdesk Analyst (Level 1) provides frontline IT support to staff across a Dublin-based legal firm. This is a 5-days onsite role working closely with a small collaborative IT team to ensure smooth day-to-day IT operations and responsive user support.

Key Responsibilities

Act as first point of contact for IT support queries via phone email and in person.

Troubleshoot basic issues with laptops Microsoft 365 Teams printers mobile devices and conference room technology.

Log and manage tickets in the service desk system escalating issues where required.

Assist with onboarding/offboarding including device setup and basic access requests.

Support Wi-Fi and VPN connectivity issues.

Follow cybersecurity best practices including MFA and secure device use.#

Skills and Experience

13 years experience in an IT Helpdesk or Service Desk role.

Strong communication skills and a service-focused attitude.

Basic knowledge of Windows Microsoft 365 and general IT troubleshooting.

Comfortable working onsite in a fast-paced legal environment.

Desirable (not essential):

Experience in a legal or professional services firm.

Exposure to case management or document management systems.

If this position is something of interest please apply directly or reach out to Daniel OConnell on

Helpdesk Analyst (Level 1) Legal Firm Dublin (Onsite) - Scope up to 40000Role OverviewThe Helpdesk Analyst (Level 1) provides frontline IT support to staff across a Dublin-based legal firm. This is a 5-days onsite role working closely with a small collaborative IT team to ensure smooth day-to-day I...