IT support Specialist

Role: IT support Specialist

Location: Dublin Ireland

Is it Permanent/ Contract: Contract 6months extendible

Salary Budget: 150 Euros per day

Is it Onsite/Remote/Hybrid: Hybrid 1 to 2 days a week

Role Overview

We are seeking an experienced IT Support Engineer to provide high-quality technical support across end-user systems applications and infrastructure. The ideal candidate is customer-focused technically strong and passionate about troubleshooting technology and continuous learning. This role requires the ability to work independently while maintaining clear communication with stakeholders.

Key Responsibilities

• Provide timely and effective technical support for end users resolving hardware software and connectivity issues.
  
• Troubleshoot and support Mac and Windows environments.
  
• Manage and support SaaS applications including user provisioning access management integrations and Single Sign-On (SSO).
  
• Assist users with hosted productivity and collaboration tools such as Google Workspace Jira and Confluence.
  
• Diagnose and resolve networking issues related to TCP/IP routing firewalls and VPNs.
  
• Support and adhere to information security best practices and organizational security controls.
  
• Document issues resolutions and procedures to improve support efficiency.
  
• Communicate clearly with users and stakeholders providing updates on issue status and resolution.
  
• Contribute to continuous improvement of IT support processes and user experience.
  

Required Skills & Experience

• 5 years of experience in IT support or helpdesk roles.
  
• Strong troubleshooting and problem-solving skills with a customer-first mindset.
  
• Hands-on experience supporting MacOS and Windows systems.
  
• Experience working with SaaS platforms user management integrations and SSO.
  
• Exposure to information security systems and security best practices.
  
• Solid understanding of networking fundamentals including TCP/IP routing firewalls and VPNs.
  
• Ability to work independently while keeping relevant stakeholders informed.
  
• Strong communication skills and a genuine passion for helping users.
  

Preferred / Bonus Skills

• Experience with MDM and identity management tools such as Addigy JumpCloud or similar platforms.
  
• Understanding of cloud networking concepts.
  
• Experience supporting remote or distributed teams.