Principal PC Health and Diagnostics Architect
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Job Location:
Houston, MS - USA
Monthly Salary:
$ 130700 - 205200
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Description -
We are looking for a Principal PC Health & Diagnostics Architect to lead the architecture of nextgeneration diagnostics for HP Notebooks Desktops and this role you will design intelligent diagnostic systems that operate across firmware OS and telemetry enabling PCs to accurately identify hardware environmental and peripheral related issues and proactively communicate health status to users and IT administrators.
This role is ideal for a senior architect with deep PC systems knowledge who wants to solve complex realworld problems at scale and significantly reduce support cost misdiagnosis and customer escalations.
Key Responsibilities:
1. Systems Diagnostics Architecture
Define the architecture for intelligent insitu diagnostics spanning firmware OS and system telemetry.
Design mechanisms to accurately distinguish between hardware failure software issues environmental factors and thirdparty peripheral interference.
2. Telemetry & Health Monitoring
Partner with firmware BIOS and OS teams to expose critical system telemetry while respecting privacy and compliance requirements.
Collaborate with data science teams to enable AIassisted analysis of large telemetry datasets.
3. Peripheral & Ecosystem Awareness
Architect detection logic for misbehaving peripherals (e.g. docks USB devices displays).
Enable systems to proactively surface compatibility or outofspec issues to users and IT admins.
4. Proactive Communication & Fleet Management
Design health notification mechanisms using enterprise standards (e.g. telemetry pipelines SNMP WMI).
Enable IT administrators to triage and manage fleet health without user intervention.
5. Quality Accuracy & CrossFunctional Leadership
Establish validation strategies to ensure high diagnostic accuracy and minimal false positives.
Influence roadmaps across R&D Quality and Customer Support from NPI through endoflife.
Education and Experience
Bachelors or masters degree in computer engineering Electrical Engineering or a related STEM field.
10 years of experience in PC systems architecture firmware or advanced diagnostics
Direct experience in the PC industry (Workstations/Notebooks) or complex systems like Aerospace or Automotive where In-Situation diagnostics are critical.
Preferred Experience
Experience with telemetry pipelines SNMP WMI or enterprise systems management
Exposure to predictive health monitoring or sensordriven diagnostics
Background in largescale PC fleets workstations automotive aerospace or similar complex systems
Who Will Thrive in This Role
Architects who enjoy solving ambiguous systemlevel problems with real customer impact
Engineers who can think across hardware firmware OS and data
Leaders who can translate complex system behavior into clear actions for both users and IT administrators
Technologists motivated by preventing issues not just detecting them
The pay range for this role is$130700to$205200USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location job-related knowledge skills and experience.
Benefits:
HP offers a comprehensive benefits package for this position including:
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies including;
4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave (US benefits overview)
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time with or without notice subject to applicable law.
Job -
EngineeringSchedule -
Full timeShift -
No shift premium (United States of America)Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information review HPsEEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal
Required Experience:
Staff IC
