Customer Support Associate

Cambridge - UK

Monthly Salary: £ 24700 - 37100

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description Summary

Do you have excellent written and verbal communication skills and are looking to develop your career in a growing biotech company If you have excellent organizational and multitasking skills then this role may be for you!

The Customer Service Associate will work as part of the team that is responsible to provide exceptional service to our customers who place orders and inquiries through multiple channels and technical platforms. Provide answers resolution and escalation of customer requests within the department or triage to other STEMCELL departments. Other tasks will be performed as needed.

Please note that this is a fixed term 12-month contract.
Positions available: 3

Job Description

Core Duties and Responsibilities

Manage end to end order management from entry backorder management order scheduling and accurate invoicing
Ensure customers receive the correct product at the correct time with timely communication of any delays or changes
Resolve customer and order related issues by providing solutions to customers through Live Chat Phone and Email channels by maintaining direct contact with the customer before and/or after the sale
Execute cross-departmental coordination of orders which have specific product requirements to deliver on our customers expectations
Participate and provide recommendations in continuous improvement discussion and performs other duties as assigned by the supervisor

Knowledge and Qualifications

Education & Experience

Bachelors Degree required
Previous experience in Order Processing B2B Customer Service or a related field is an asset but not necessary as full training will be provided
Full professional fluency in both French and English is mandatory (proficiency in German or Spanish an asset)

Technical Skills

Proficiency or familiarity with SAP and SFDC (Salesforce)
Strong computer literacy specifically in Google Suite (GMAIL Docs Sheets)

Soft Skills & Work Ethic

Ability to thrive in a changing environment and handle multiple priorities independently after completing on-the-job training
Strong personal organization time management and problem-solving abilities
Demonstrates high attention to detail with a track record of strong data processing accuracy
An excellent team player who is responsible dependable and communicative

#LI-KL1

STEMCELL Technologies is a privately owned Vancouver-based biotechnology company that helps power leading-edge life science research around the world. Driven by our love of science and passion for quality we are a company of Scientists Helping Scientistsstanding by our customers to provide the outstanding products technical support and training they need to advance their research. Scientists performing stem cell immunology cancer regenerative medicine and cellular therapy research are among those who rely on our cell culture media cell separation products instruments accessory products and services. Through our many regional offices as well as our distribution centers in Vancouver Seattle Grenoble and Singapore we deliver our innovative specialized products to more than 100 countries. With over 1800 employees globally most with scientific or engineering degrees STEMCELL is proud to be the largest biotechnology employer inCanada.

This is an opportunity to work with highly motivated colleagues in a science-oriented creative and dynamic environment. We offer a competitive salary excellent benefits and meaningful career development opportunities.

STEMCELL is well recognized for exceptional leadership and business practices. We are one of Canadas Best Managed Companies and operate an ISO 14001-certified environmental management system to measure and reduce our environmental impact.

As an equal opportunity employer STEMCELL is dedicated to ensuring that every employee feels safe valued and respected for who they are. We know that scientific progress and innovation occur when diverse creative minds come together and we are committed to nurturing a culture of inclusivity and belonging. STEMCELL enforces a zero-tolerance policy for any form of discrimination. Selection decisions are solely based on job-related factors.

The annual salary for this job ranges from:

24700.00 - 37100.00

STEMCELL determines an individuals pay within the range based on multiple factors including experience education job-related skills and equity within the team or organization. For jobs that are eligible for sales incentives the range noted above is inclusive of target incentives; actual incentives are based on individual performance results in accordance with company addition to base salary STEMCELL offers a comprehensive total rewards package that may include health benefits retirement savings and more (depending on region).

To apply please select the Apply button below. You will then be directed to a login screen asking you to set up an account which is required to apply.

Required Experience:

Job Description SummaryDo you have excellent written and verbal communication skills and are looking to develop your career in a growing biotech company If you have excellent organizational and multitasking skills then this role may be for you!The Customer Service Associate will work as part of the ...