Operations Manager

Sky Zone Mississauga LP

Operations Manager

Full-time

Onsite

Department: Operations

Reports to: General Manager

FLSA: Exempt

WHO WE ARE:

At Sky Zone our mission is to enrich lives through the power of boundless play whether thats on the trampoline court behind the scenes or at the corporate level. We believe play fuels confidence connection and joy and were proud to create experiences that reflect that purpose in everything we do.

As the leader in active indoor entertainment we host unforgettable birthdays team events and school parties across the country. Backed by our parent company CircusTrix and recognized as a top franchise and growth brand we continue to raise the bar for innovation and impact in the industry.

Our culture is shaped by our core values: We Play Without Limits Ignite Innovation Grow Together Fuel Joy and Serve Big Give Bigger. Whether in a park or a boardroom these values guide how we lead collaborate and show up for each other and for the communities we serve.

WHO YOU ARE:

Youre the glue the guide and the go-to. A natural leader who thrives in motion you balance coaching with accountability and set the tone every shift. When things get busy you stay steady supporting your team solving problems and making sure the energy never drops.

You know how to lead from the floor and manage behind the scenes. Whether its creating a great schedule coaching in real time or stepping into the action you bring intention care and hustle to everything you do.

HOW YOU BRING OUR MISSION TO LIFE:

Lead Daily Execution and Team Success

• Supervise Team Leads and frontline team members during scheduled shifts.
• Coach in real time to build a team culture of accountability energy and care.
• Support hiring onboarding and training efforts.

Own Shift Flow and Operational Efficiency

• Oversee daily park execution including staffing guest flow inventory and cleanliness.
• Collaborate with the GM on labor strategy scheduling and safety procedures.
• Adapt to real-time challenges to keep operations smooth and seamless.

Deliver Guest Experiences That Wow

• Ensure guests feel welcome safe and supported from check-in to check-out.
• Lead guest recovery when needed and train the team to respond with urgency and empathy.
• Support birthday parties special events and high-volume guest flow with confidence.

Champion Safety and Brand Standards

• Conduct safety walkthroughs and support compliance across all park zones.
• Maintain clean well-functioning facilities and hold the team to brand standards.
• Lead by example to create a worry-free play-filled environment for all.

WHAT YOU BRING TO THE TEAM:

Youve got the experience to lead confidently and the mindset to lead with care. Were looking for someone who brings:

• Minimum of 23 years of formal management or supervisory experience including direct responsibility for leading teams ideally in a high-volume guest-facing industry such as hospitality entertainment retail fitness or restaurants.
• Experience overseeing daily operations managing teams on the floor and adapting to shifting priorities in real time
• Strong communication skills you give feedback with care build trust quickly and know how to coach in the moment
• Comfort with scheduling labor targets and supporting operational goals; you understand how day-to-day execution impacts the bigger picture.
• A hands-on leadership style youre not above jumping in to solve a problem run a shift or set the tone on a busy day.
• Comfortable using technology and operational systems with basic proficiency in Microsoft Office POS platforms scheduling tools and reporting dashboards; quick to learn and apply new systems in daily operations.
• Availability to work evenings weekends and holidays when the park (and the magic) is most alive.

WHY THIS ROLE MATTERS:

As Operations Manager youre the one who keeps the park in motion. You help the team thrive support guest joy and make sure nothing falls through the cracks. Youre a steady presence a quick thinker and the calm in the storm.

This role is your chance to lead with energy impact and heart and to help build something unforgettable one bounce at a time!

Compensation range is $60000-$64480 bonus based on qualifications experience and performance. Full-time employees at CircusTrix enjoy a competitive benefits package including medical dental and vision coverage.

Application deadline: February 28 2026

While we anticipate the application window will close on this date Sky Zone reviews applications on a rolling basis and will consider candidates until the position is filled.

Sky Zone Mississauga LPis an equal opportunity employer with a strong commitment to diversity inclusion equity and an accessible environment. It is our priority to remove barriers to provide equal access to employment. We strongly encourage applications from Indigenous peoples racialized people people with disabilities people from gender and sexually diverse communities and/or people with intersectional identities. All qualified candidates are encouraged to apply and we will provide appropriate accommodation for candidates with disabilities or accessibility needs throughout the recruitment process upon request.Please contact our team atfor any questions accommodations or specific requests.