Strategic Business Operations Manager

San Francisco, CA - USA

Yearly Salary: $ 78651 - 135216

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

Rakuten International is a division of Rakuten Group Inc. a Japanese global technology leader in services that empower individuals communities businesses and society. Headquartered in San Mateo California with more than 4000 employees worldwide the Rakuten International business portfolio includes market leaders in e-commerce digital marketing advertising communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community.

Rakuten is the most rewarding way to shop giving millions of members Cash Back when they buy from their favorite brands. As a leading shopping platform Rakuten partners with thousands of top brands across apparel beauty and wellness grocery travel on-demand services subscriptions and dining helping members save on everyday purchases. Since 1999 Rakuten members have earned more than $4.6 billion in Cash Back making it the largest Cash Back platform of its kind. Learn more at .

Job Summary:

This role operates at the enterprise level and reports to the Chief of Staff to the CEO. The position partners closely with senior leaders across the organization to strengthen how the company plans decides and executes. The focus is on translating strategy into effective operating mechanisms improving decision quality and follow-through and creating visibility across priorities tradeoffs and outcomes.

This is not a people leadership program management or functional ownership role. Instead the role enables leaders to operate more effectively at scale through influence structure and clarity.

Key Responsibilities:

Translate annual and multi-year strategic priorities into clear operating plans milestones and review cadences that connect leadership intent to measurable outcomes.
Structure executive and leadership discussions including OKR and priority-setting forums to surface tradeoffs drive decisions and ensure commitments are documented and followed through.
Own and continuously improve the companys enterprise operating rhythm including executive planning sessions leadership offsites All Hands and quarterly and annual business reviews.
Maintain enterprise-level visibility into critical initiatives dependencies risks and outcomes surfacing issues early and aligning leaders on mitigation and course correction.
Design and maintain KPI frameworks dashboards and reporting mechanisms that inform executive decision-making and reinforce accountability.
Develop executive-ready insights recommendations and materials for senior leadership consumption.
Contribute to competitive and market analyses in support of decision-making partnering with relevant internal teams and Rakuten international as needed.

Qualifications:

Proven ability to operate independently in highly ambiguous environments with limited precedent.
Demonstrated experience partnering directly with senior executives and influencing outcomes without formal authority.
Strong executive presence with the ability to adapt communication style and persuade diverse stakeholders.
Experience shaping enterprise operating models planning processes or decision frameworks.
Highly analytical with the ability to synthesize complex information into clear executive-ready insights.
Motivated by improving how an organization runs rather than owning a single function or team.

Minimum Requirement::

Bachelors Degree required
7 years of experience in Strategy & Operations Business Operations Consulting Corporate Strategy or a Chief of Staff-adjacent role; 810 years preferred.

Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge set clear goals and engage your team

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race color religion age sex national origin disability status genetic information protected veteran status sexual orientation gender gender identity or expression or any other characteristic protected by federal state provincial or local laws.

At the time of posting Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors including the skills qualifications and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus health vision dental insurance 401k matching PTO Volunteer Time Off (VTO) and other employee benefits as the company implements.

USD $78651.00 - $135216.00 annually

Required Experience:

Manager

Job Description:Rakuten International is a division of Rakuten Group Inc. a Japanese global technology leader in services that empower individuals communities businesses and society. Headquartered in San Mateo California with more than 4000 employees worldwide the Rakuten International business port...

Job Description:

Job Summary:

Key Responsibilities:

Translate annual and multi-year strategic priorities into clear operating plans milestones and review cadences that connect leadership intent to measurable outcomes.
Structure executive and leadership discussions including OKR and priority-setting forums to surface tradeoffs drive decisions and ensure commitments are documented and followed through.
Own and continuously improve the companys enterprise operating rhythm including executive planning sessions leadership offsites All Hands and quarterly and annual business reviews.
Maintain enterprise-level visibility into critical initiatives dependencies risks and outcomes surfacing issues early and aligning leaders on mitigation and course correction.
Design and maintain KPI frameworks dashboards and reporting mechanisms that inform executive decision-making and reinforce accountability.
Develop executive-ready insights recommendations and materials for senior leadership consumption.
Contribute to competitive and market analyses in support of decision-making partnering with relevant internal teams and Rakuten international as needed.

Qualifications:

Proven ability to operate independently in highly ambiguous environments with limited precedent.
Demonstrated experience partnering directly with senior executives and influencing outcomes without formal authority.
Strong executive presence with the ability to adapt communication style and persuade diverse stakeholders.
Experience shaping enterprise operating models planning processes or decision frameworks.
Highly analytical with the ability to synthesize complex information into clear executive-ready insights.
Motivated by improving how an organization runs rather than owning a single function or team.

Minimum Requirement::

Bachelors Degree required
7 years of experience in Strategy & Operations Business Operations Consulting Corporate Strategy or a Chief of Staff-adjacent role; 810 years preferred.