Tenancy Services Coordinator

Nottinghamshire - UK

Monthly Salary: £ 17 - 17

Experience Required: 4-5years

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

6 months contract with a Local Authority

Job Summary:

The Tenancy Services Co-ordinator will support the Tenancy and Estates Team within Housing Management at Ashfield District Council.

The role involves delivering effective administrative and customer-focused support to ensure high-quality tenancy and estate management services.

The postholder will coordinate appointments manage tenancy-related requests support housing officers with visits and inspections and provide front-line assistance to residents.

This is a temporary 26-week position based at Urban Road Kirkby working full-time office hours.

Key Duties/Accountabilities (Sample):

Provide administrative support to the Tenancy/Estates Team in accordance with established procedures and service standards.

Maintain and coordinate appointment systems for housing surgeries estate inspections new tenant visits and introductory tenancy reviews.

Administer mutual exchanges tenancy successions assignments and permission requests for Housing Officer review.

Handle telephone and face-to-face enquiries providing housing advice and resolving customer queries.

Initiate outgoing calls and gather customer feedback to support service improvements.

Support Housing Officers during tenancy visits inspections safe and well checks and estate-based activities.

Process requests for TV licences keys/fobs screening referrals and other tenancy-related applications.

Assist with sheltered scheme reviews and refurbishment activities.

Provide cover for the Lifeline Service where required.

Maintain accurate electronic filing systems and housing management databases including data inputting scanning and retrieval of records.

Prepare statistical reports and performance information to support management requirements.

Draft and issue standard and non-standard tenancy correspondence.

Contribute to team targets and continuous service improvement initiatives.

Ensure compliance with Council policies Health & Safety legislation Equality and Diversity standards and data protection requirements.

Skills/Experience:

Experience working within a housing management or social housing environment.

Strong customer service experience including call handling and face-to-face interaction.

Experience working within a busy office environment.

Knowledge of tenancy processes including mutual exchanges successions and tenancy changes.

Understanding of social housing issues and their impact on residents.

Excellent verbal and written communication skills.

Strong organisational skills with the ability to prioritise workload effectively.

Ability to work independently with minimal supervision.

High level of IT proficiency including Microsoft Word Excel and electronic record systems.

Accurate data entry and record management skills.

Ability to contribute to performance targets and service improvement.

Additional Information:

The closing date: 18/02/2026.

Location: Urban Road Kirkby Nottinghamshire (office-based).

Duration: 26 weeks.

Hours: 37 per week (MonThurs 08:3017:00 Fri 08:3016:30).

Rate: 17.70 Umbrella.

Required Skills:

Experience working within a housing management or social housing environment. Strong customer service experience including call handling and face-to-face interaction. Experience working within a busy office environment. Knowledge of tenancy processes including mutual exchanges successions and tenancy changes. Understanding of social housing issues and their impact on residents. Excellent verbal and written communication skills. Strong organisational skills with the ability to prioritise workload effectively. Ability to work independently with minimal supervision. High level of IT proficiency including Microsoft Word Excel and electronic record systems. Accurate data entry and record management skills. Ability to contribute to performance targets and service improvement.

6 months contract with a Local Authority Job Summary: The Tenancy Services Co-ordinator will support the Tenancy and Estates Team within Housing Management at Ashfield District Council. The role involves delivering effective administrative and customer-focused support to ensure high-quality tenancy ...