Customer Service Representative in Faro

Loule - Portugal

Monthly Salary: EUR 1760 - 2112

Experience Required: 0-1years

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

Multilingual Customer Service Agents Algarve Portugal

Location: Faro (Hybrid)

Contract: Permanent Full-Time

Languages Required:

Dutch & English

German & English

French & English

About the Position

We are currently hiring experienced Multilingual Customer Service Agents to join an expanding international support team based in the this role you will provide high-quality customer assistance through phone email and live chat ensuring a positive customer experience and high satisfaction levels.

This is a hybrid position with initial training delivered on-site followed by a flexible home/office working model.

Main Duties

- Provide excellent customer support across voice chat and email

- Handle both inbound and outbound customer interactions in a professional manner

- Aim to resolve customer issues on the first contact whenever possible

- Manage complaints and escalations with a calm and solution-focused approach

- Log and update customer information accurately using CRM and ticketing platforms

- Work according to service level agreements (SLAs) and quality guidelines

- Meet individual and team performance targets related to quality productivity and customer satisfaction

- Keep up to date with product knowledge and process changes

- Ensure compliance with data protection and internal security procedures

Essential Requirements

- Fluency in Dutch German or French plus strong English skills

- At least 2 years of experience in customer service or a contact centre environment

- Confident supporting customers via phone email and live chat

- Comfortable using CRM systems and digital tools (Zendesk experience is a plus)

GDPR Notice

By submitting your application you provide GDPR consent for your CV and personal information to be processed for recruitment purposes.

Required Skills:

Excellent communication skills; Proficiency in English at a business level with the ability to read write and speak fluently as required (B2); Preferred experience in a contact center/service program for any CS company; Product support experience is advantageous; Familiarity with electric vehicle charging products and a basic understanding of sustainable energy solutions nice to have; Adaptability and flexibility in a dynamic environment; Troubleshooting skills with the ability to investigate and understand complex customer issues; Available to work on rotative shifts (24/7).

Required Education:

None

Multilingual Customer Service Agents Algarve Portugal Location: Faro (Hybrid)Contract: Permanent Full-Time Languages Required: Dutch & English German & English French & English About the PositionWe are currently hiring experienced Multilingual Customer Service Agents to join an expanding internat...