IT Freshers for Service Desk Management
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Industry: IT Service Desk / Customer Support
Job Description:
Key Responsibilities:
Manage one or more customer service or service desk functions
Act as the primary point of contact for service users and customers reporting issues requesting information access or other services
Deliver customer service through multiple channels including voice digital self-service and automated platforms
Provide accurate information and resolve user issues professionally
Ensure high levels of customer satisfaction and service quality
Adhere to defined process guidelines and service standards
Requirements:
Experience:
Experienced candidates preferred
Technical graduate freshers are eligible
Education:
Graduation is mandatory
IT graduates preferred with basic troubleshooting knowledge
Language Requirement:
Excellent verbal communication skills
Proper email etiquette
No MTI (Mother Tongue Influence)
Other Requirements:
Strong problem-solving and analytical skills
Excellent customer service skills
Willingness to work in night shifts
Work From Office only
Interview Process:
Screening over the call
Berlitz / Versant Assessment
Operations (Ops) Round
(Candidates must be able to clear all the above rounds)
Benefits
Other Details Regarding This Job:
Location: Hyderabad (Work From Office only)
Age Criteria: Open / As per company policy
Gender: Male & Female candidates can apply
Eligibility: Experienced candidates preferred/ Technical graduate freshers are eligible
Qualification: Graduation is mandatory/IT graduates preferred
Graduating Year: Any year pass-out (No restriction)
Shift: Night shifts
Payroll: Direct payroll of the company (MNC)
Communication: Excellent verbal English communication required/ Proper email etiquette mandatory/No Mother Tongue Influence (MTI)
Salary: 25000 CTC (for technical graduate freshers)
Relocation: Relocation is not available
Required Education:
IT Graduate.
Company Industry
IT Services and IT Consulting
Key Skills
- Editorial
- Catering
- B2C
- Camp
- Computer Engineering
