Support Services Analyst
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Job Location:
Pierre, SD - USA
Hourly Salary:
$ 26 - 33
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Job ID: 34833
Agency: Bureau of Information and Technology
Location:Pierre; Rapid City; or Sioux Falls SD Salary: $26.45-$33.06 Hourly depending on qualifications
Pay Grade: 04
Closing Date: Open Until Filled
This is a full-time position with the Bureau of Information and Telecommunications - Service Delivery. For more information on the Bureau of Information and Telecommunication please visit .
If you are highly motivated enjoy helping customers and looking to build a career in IT service delivery we want you to join our team!
Primary responsibilities of this position include timely processing of break/fix tickets regarding voice systems including Microsoft Teams VOIP and analog lines. Other responsibilities could include modification of domain accounts assigning or modifying permissions setting up client computer profiles and otherwise ensuring employees computers software and peripherals are operational. Other duties will include but not be limited to imaging and deployment of computers installing and configuring software and peripherals and creation/deletion of domain accounts.
The successful applicant will provide courteous customer service to state agencies by following up on customer questions and resolving problems quickly and efficiently. This position will work both independently and closely with a team and collaborate with colleagues and clients to improve request fulfillment processes.
Benefits of working for the State of South Dakota include:
multiple health plan options including a $0 employee premium option;
6% fully matched retirement plan. Includes long term disability and family survivor benefits;
$25000 paid life insurance;
generous leave policies;
stable industry sector;
flexible work schedule with little to no over-time providing the ability to maintain a great work/life balance.
The Ideal Candidate Will Have:
Associates Degree in Information Systems or related field or 2 years of previous work experience in the field of Computer Support is preferred.
Knowledge Skills and Abilities:
Knowledge of:
Voice Over IP (VOIP) systems;
Microsoft operating system Microsoft Office and related products;
principles theories and concepts of computer science;
operation and maintenance of computers and associated equipment;
data processing principles and applications;
customer service techniques and principles.
Ability to:
identify and resolve hardware/software issues on various computer hardware platforms;
complete work within the assigned timeframes;
communicate information concisely and accurately both oral and written;
work in a team environment and independently;
learn new technologies as they change over time.
This position is eligible for Veterans Preference per ARSD 55:10:02:08.
Successful applicant(s) will be required to undergo a background investigation. An arrest/conviction record will not necessarily bar employment.
NCRC: If you possess a National Career Readiness Certificate please submit the certificate with your application. For more information on how to acquire a National Career Readiness Certificate contact a South Dakota Department of Labor and Regulation Job Service Office. A certificate is not necessary to be considered.
The State of South Dakota does not sponsor work visas for new or existing employees. All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification Form I-9. The State of South Dakota as an employer will be using E-Verify to complete employment eligibility verification upon hire.
The State of South Dakota offers $0 premium employee health insurance option plus eleven paid holidays generous vacation and sick leave accrual dental vision and other insurance options and retirement benefits. You can view our benefits information here . This position is a member of Class A retirement under SDRS.
Must apply online:
You must apply online emailed resumes or submissions will not be accepted.
South Dakota Bureau of Human Resources
Telephone: 605.773.3148 Email:
An Equal Opportunity Employer
#LI-Onsite
Agency: Bureau of Information and Technology
Location:Pierre; Rapid City; or Sioux Falls SD Salary: $26.45-$33.06 Hourly depending on qualifications
Pay Grade: 04
Closing Date: Open Until Filled
This is a full-time position with the Bureau of Information and Telecommunications - Service Delivery. For more information on the Bureau of Information and Telecommunication please visit .
If you are highly motivated enjoy helping customers and looking to build a career in IT service delivery we want you to join our team!
Primary responsibilities of this position include timely processing of break/fix tickets regarding voice systems including Microsoft Teams VOIP and analog lines. Other responsibilities could include modification of domain accounts assigning or modifying permissions setting up client computer profiles and otherwise ensuring employees computers software and peripherals are operational. Other duties will include but not be limited to imaging and deployment of computers installing and configuring software and peripherals and creation/deletion of domain accounts.
The successful applicant will provide courteous customer service to state agencies by following up on customer questions and resolving problems quickly and efficiently. This position will work both independently and closely with a team and collaborate with colleagues and clients to improve request fulfillment processes.
Benefits of working for the State of South Dakota include:
multiple health plan options including a $0 employee premium option;
6% fully matched retirement plan. Includes long term disability and family survivor benefits;
$25000 paid life insurance;
generous leave policies;
stable industry sector;
flexible work schedule with little to no over-time providing the ability to maintain a great work/life balance.
The Ideal Candidate Will Have:
Associates Degree in Information Systems or related field or 2 years of previous work experience in the field of Computer Support is preferred.
Knowledge Skills and Abilities:
Knowledge of:
Voice Over IP (VOIP) systems;
Microsoft operating system Microsoft Office and related products;
principles theories and concepts of computer science;
operation and maintenance of computers and associated equipment;
data processing principles and applications;
customer service techniques and principles.
Ability to:
identify and resolve hardware/software issues on various computer hardware platforms;
complete work within the assigned timeframes;
communicate information concisely and accurately both oral and written;
work in a team environment and independently;
learn new technologies as they change over time.
This position is eligible for Veterans Preference per ARSD 55:10:02:08.
Successful applicant(s) will be required to undergo a background investigation. An arrest/conviction record will not necessarily bar employment.
NCRC: If you possess a National Career Readiness Certificate please submit the certificate with your application. For more information on how to acquire a National Career Readiness Certificate contact a South Dakota Department of Labor and Regulation Job Service Office. A certificate is not necessary to be considered.
The State of South Dakota does not sponsor work visas for new or existing employees. All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification Form I-9. The State of South Dakota as an employer will be using E-Verify to complete employment eligibility verification upon hire.
The State of South Dakota offers $0 premium employee health insurance option plus eleven paid holidays generous vacation and sick leave accrual dental vision and other insurance options and retirement benefits. You can view our benefits information here . This position is a member of Class A retirement under SDRS.
Must apply online:
You must apply online emailed resumes or submissions will not be accepted.
South Dakota Bureau of Human Resources
Telephone: 605.773.3148 Email:
An Equal Opportunity Employer
#LI-Onsite
Required Experience:
IC
Key Skills
- IT Experience
- Problem Management
- Desktop Support
- Citrix
- Mobile Devices
- Windows
- Customer Support
- Help Desk
- Operating Systems
- Technical Support
- Troubleshooting
- Application Support
