Chanticleer Manager (FT)
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Job Location:
Lookout Mountain, TN - USA
Yearly Salary:
USD 52000 - 58000
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Job Summary
The Chanticleer Manager is responsible for the overall leadership operations and guest experience at the Chanticleer Inn Bed & Breakfast. This role ensures exceptional hospitality operational excellence and brand alignment while overseeing daily lodging guest services housekeeping and culinary coordination specific to the Chanticleer experience.
Under the direction of the Director of Lodging & Food the Chanticleer Manager leads teams to deliver a high-quality boutique lodging experience fosters a positive and service-driven culture and ensures all operations reflect Rock City Enterprises mission to create Memories Worth Repeating for both guests and partners.
Essential Duties & Responsibilities
Leadership Culture & Guest Experience
- Deliver exceptional guest service to internal and external customers in alignment with Rock City Enterprises mission culture and values.
- Model the Culture of Excellence through professional welcoming and service-focused leadership.
- Create a warm elevated guest experience consistent with the Chanticleer Inn brand and boutique lodging standards.
- Address guest feedback concerns and service recovery promptly and professionally.
Lodging & Guest Services Operations
- Oversee daily operations of the Chanticleer Inn including guest services front desk housekeeping and food service offerings.
- Ensure smooth guest check-in and check-out processes room readiness and daily property presentation.
- Maintain consistent quality cleanliness and attention to detail throughout guest rooms and public spaces.
- Managing and coordinating group room sales.
- Serve as Manager-on-Duty (MOD) as scheduled including evenings weekends and holidays as needed.
Team Leadership & Development
- Lead coach and supervise Chanticleer Team Leaders and partners across Guest Services Housekeeping and Culinary operations.
- Create and manage partner schedules to ensure proper staffing levels while managing labor effectively.
- Support recruiting interviewing onboarding training and ongoing development of partners.
- Conduct performance coaching feedback and documentation in alignment with company policies.
- Foster a positive collaborative and accountable team culture.
Food & Beverage Coordination
- Oversee limited beer and wine services.
- Partner with culinary leadership to oversee breakfast and light evening food offerings in alignment with Chanticleer standards.
- Ensure food quality presentation cleanliness and compliance with health department regulations.
- Monitor food inventory and coordinate ordering with the Director of Lodging & Food.
Financial & Administrative Management
- Assist in developing and managing annual operating budgets for Chanticleer Inn.
- Monitor labor supplies and operating expenses to meet budget targets.
- Maintain accurate operational records reports and documentation.
- Coordinate with Accounting Maintenance and other support teams as needed.
Facilities Safety & Compliance
- Ensure compliance with local and state health safety and lodging regulations.
- Conduct routine property inspections and communicate maintenance needs promptly for rooms swimming pools and other areas on the property.
- Maintain a safe secure and guest-ready environment at all times.
- Support emergency response procedures and incident reporting when needed.
Collaboration & Organizational Support
- Work collaboratively with Marketing Guest Relations Facilities and Food & Beverage teams to support promotions packages and special events.
- Represent Chanticleer Inn professionally with guests community partners and internal stakeholders.
- Maintain Vendor relationships.
- Perform other duties as assigned by leadership
Qualifications
Education & Experience
- Bachelors degree in Hospitality Business Management or a related field preferred.
- Minimum of three (3) years of leadership experience in lodging hospitality or boutique hotel operations required.
- Experience managing teams in a guest-facing environment strongly preferred.
- An equivalent combination of education and experience will be considered.
Knowledge & Skills
- Strong leadership coaching and team development skills.
- Exceptional guest service mindset with attention to detail and service recovery.
- Ability to manage budgets schedules and operational priorities effectively.
- Proficiency in Microsoft Office Suite (Word Excel Outlook).
- Strong written and verbal communication skills.
- Ability to read and understand operational safety and regulatory documents.
Licenses & Certifications
- ServSafe Certification preferred or ability to obtain within required timeframe.
- First Aid & CPR Certification required (or ability to obtain if expired).
- Valid drivers license with a good driving record required.
Work Requirements
- Flexible availability including nights weekends holidays and special events as needed.
Physical Demands & Work Environment
- Regular use of hands and fingers.
- Ability to stand walk stoop kneel or crouch frequently.
- Ability to lift or move up to 40 pounds.
- Ability to work indoors and outdoors in varying conditions as required.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
