General Manager (HotelHospitality)

Position Type: Full time

Compensation: $110500.00 - $161300.00 per year

Location:Downtown Los Angeles CA

Schedule: Schedule will vary to accommodate business needs and will be posted one week in advance. *Schedules may change based on business needs. May include holidays and alternate workdays or hours as needed.

About Us:

Reside is an industry leader in the alternative-accommodations industry designed to blur the lines between hotels and apartments. With operations in over 200 United States cities and 130 foreign destinations the Reside family of brands delivers multi-platform logistics-based housing solutions that combine the efficiencies and high-touch service of a small company with the scope and capabilities of a global organization.

About the job:

The General Manager is responsible for the overall leadership performance and success of property operations including sales guest experience financial management asset maintenance and team development. This role oversees day-to-day operations executes strategic business plans drives revenue growth through sales development and ensures exceptional guest satisfaction in alignment with company standards. The General Manager partners closely with corporate leadership property owners staff and clients while maintaining a high level of professionalism and operational excellence.

What youll be doing:

• Build and maintain a positive respectful and collaborative team environment with on-site and corporate staff.
• Manage daily operations staffing training scheduling and performance management.
• Foster a culture of accountability motivation service excellence and continuous improvement.
• Conduct regular huddles and staff meetings to ensure alignment and communication.
• Develop and execute the strategic business plan for the market driving occupancy and revenue.
• Build and strengthen relationships with corporate clients and key decision makers.
• Conduct competitive market analysis and support pricing positioning and promotional initiatives.
• Maintain a strong presence in the community through professional networking and local engagement.
• Ensure the highest quality of guest service and property standards including housekeeping and maintenance.
• Oversee inventory reservations billing and guest communications.
• Support guest arrivals and service needs as required including occasional porterage tasks.
• Investigate service issues identify root causes and implement corrective actions.
• Develop and manage annual operating budgets financial controls and performance objectives.
• Analyze financial statements and guest satisfaction reports; identify trends and drive improvements.
• Prepare and submit monthly P&L variance reports forecasting and executive summary reports.
• Oversee billing accuracy revenue processes and accounting coordination.
• Oversee on-site asset management including commercial lease spaces where applicable.
• Maintain strong relationships with building owners managers vendors and service partners.
• Implement preventive maintenance programs that protect and enhance property assets.
• Ensure compliance with safety procedures emergency protocols and regulatory requirements.
• Oversee utilization of CRM OPERA GDS or other reservation and sales systems.
• Submit weekly priority reports monthly forecasting and other reporting as requested by corporate leadership.
• Facilitate information flow between operations sales and the corporate office.
• Participate in meetings with senior leadership to review performance and execute action plans.

Supervisory Responsibilities:

• Supervises all property employees to included Assistant General Manager front desk housekeeping and maintenance staff and may oversee sales and administrative support personnel.
• Provides leadership guidance and performance management for employees.
• Responsible for hiring onboarding training coaching performance evaluations and cross-training.

Travel:

• This position could require minimal travel up to 10% of the time.

About you:

What youll bring:

• High school diploma or equivalent required; bachelors degree in hospitality management business administration or a related field preferred.
• Minimum of 5 years of experience in hotel or property operations required; four (4) or more years of progressive management experience in hospitality preferred.
• CRM OPERA GDS or property management system experience preferred.
• Professional certifications such as CRP GMS or CCHP a plus.

What we are looking for:

• Strong leadership and interpersonal skills; able to build and sustain a motivated high-performing team.
• Excellent verbal and written communication abilities.
• Proven knowledge of sales development client relationship management and marketing strategy implementation.
• Sound financial acumen with the ability to read and analyze P&L statements and financial reports.
• Strong organizational and problem-solving skills with attention to detail and follow-through.
• Proficient in Microsoft Office Suite (Word Excel Outlook PowerPoint) and CRM systems.
• Ability to think strategically adapt to changing priorities and make informed timely decisions.
• Professional demeanor integrity and discretion in all interactions.

Competencies:

• Leadership: Inspires motivates and develops team members; demonstrates accountability and confidence in decision-making.
• Customer Focus: Anticipates and responds effectively to guest needs ensuring a superior experience.
• Communication: Clearly conveys information across all levels of the organization promoting transparency and collaboration.
• Analytical Thinking: Uses data and reporting to identify opportunities for improvement and implement effective solutions.
• Adaptability: Maintains composure and productivity under pressure; adjusts quickly to changing operational demands.
• Operational Excellence: Ensures processes are efficient compliant and aligned with company objectives.

Work Environment:

• Standard office and property operations environment with frequent interaction with staff guests and vendors.
• Moderate noise levels typical of office and hospitality environments.
• May require flexibility to work weekends holidays and extended hours as business needs dictate.

Physical Demands:

• Regularly required to sit talk listen and use hands to operate computers phones and office equipment.
• Occasionally required to walk stand and reach with hands and arms.
• Must be able to lift up to 30 pounds.
• Ability to remain focused and composed in high-pressure or emergency situations.

Benefits & Perks:

Whats in it for you:

• Competitive Pay
• Medical Dental and Vision Insurance
• 401k and Employer Match
• Paid Holidays and Vacation Time
• Quarterly and Annual Success Share Bonus
• Learning & Development Opportunities
• Employee Referral Program
• Employee Assistance Program

The Fine Print:

Work Authorization:

The employee must be legally authorized to work in the United States.

EEO Statement:

Reside and its affiliate brands are committed to respect and inclusion in our workplace. We are an equal opportunity employer that welcomes people from diverse backgrounds and experience who bring their talent to our organization. We treat people with kindness and respect in all our dealings. We encourage people of all races national origins genders gender identities or expression political affiliations religions sexes sexual orientations veteran statuses disabilities and ages to join us.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job but to describe the general nature of the job and a reasonable representation of its activities. Duties responsibilities and activities may change at any time with or without notice.

Employment Verification:

In compliance with the Immigration Reform and Control Act of 1986 any offer of employment is conditional upon you presenting documents verifying your identity and legal authorization to work in the United States. Our organization utilizes E-Verify an online system that verifies the eligibility of our employees to work in the United States by cross-referencing their information with government records. E-Verify ensures compliance with immigration laws and helps maintain a legal workforce.

Background Checks:

As part of our hiring process we perform comprehensive background checks on all potential employees. These checks include verifying employment history checking references and reviewing criminal records. Candidates will be informed and required to provide written consent before the background check is initiated. Any offer of employment is conditional upon completion of a background check with satisfactory results.

Reside is a drug-free workplace.

*Reside does not accept unsolicited resumes from 3rd Party agencies or recruiters.

Required Experience:

Director