Senior Customer Success Manager

Were in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here you lead with innovative thinking grow along with us and join the smartest team in the industry.

This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.

THE ROLE

As a Senior Customer Success Manager you will be the strategic architect of the customer journey for our elite Evergreen//One and Evergreen//Flex subscription portfolio. You will transform technical adoption into measurable business value serving as the high-impact link between our customers vision and Pures cross-functional powerhouses in Engineering Product and Sales. Your mission is to secure world-class retention and advocacy by ensuring our most complex global accounts dont just use our technologythey thrive on it.

WHAT YOULL DO

• Drive Value Realization: Orchestrate the end-to-back customer lifecyclefrom high-touch onboarding to strategic renewalsensuring customers maximize their investment in Pures as-a-Service model to achieve their specific business KPIs.
• Act as a Strategic Advocate: Serve as the primary post-sales conduit for key accounts translating complex customer needs into actionable feedback for Product Management and Engineering to influence the future of our subscription ecosystem.
• Lead Executive Business Reviews: Own and facilitate monthly and quarterly strategic sessions with stakeholders and GSIs to align technical performance with corporate objectives capacity planning and long-term growth roadmaps.
• Manage Critical Success Outcomes: Proactively identify and mitigate churn risks by leading issue resolution and escalations while simultaneously identifying expansion opportunities that deepen Pures footprint within the customers data center architecture.
• Shape the CSM Playbook: Contribute to Pures digital transformation by designing the scalable processes tools and programmatic frameworks that will define how we deliver a Pure experience to a global customer base.

WHAT YOU BRING

• 5 years experience in a customer-facing account management role
• 2 years experience in a Customer Success role
• Prior experience in a Professional Services Consultant TAM Support or Sales Engineering (or similar) function nice to have....
• Experience in an enterprise data center environment is preferred but not required for the right candidate.
• Drive Value Realization:Orchestrate the end-to-back customer lifecyclefrom high-touch onboarding to strategic renewalsensuring customers maximize their investment in Pures as-a-Service model to achieve their specific business KPIs.
• Act as a Strategic Advocate:Serve as the primary post-sales conduit for key accounts translating complex customer needs into actionable feedback for Product Management and Engineering to influence the future of our subscription ecosystem.
• Lead Executive Business Reviews:Own and facilitate monthly and quarterly strategic sessions with stakeholders and GSIs to align technical performance with corporate objectives capacity planning and long-term growth roadmaps.
• Manage Critical Success Outcomes:Proactively identify and mitigate churn risks by leading issue resolution and escalations while simultaneously identifying expansion opportunities that deepen Pures footprint within the customers data center architecture.
• Shape the CSM Playbook:Contribute to Pures digital transformation by designing the scalable processes tools and programmatic frameworks that will define how we deliver a Pure experience to a global customer base.

We are primarily an in-office environment and therefore you will be expected to work from the New York North Carolina California or Utah office in compliance with Pures policies unless you are on PTO or work travel or other approved leave.

#LI-ONSITE

WHAT YOU CAN EXPECT FROM US:

• Pure Innovation: We celebrate those who think critically like a challenge and aspire to be trailblazers.
• Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortunes Best Large Workplaces in the Bay Area Fortunes Best Workplaces for Millennials and certified as a Great Place to Work!
• Pure Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and company-sponsored team events. Check out for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

JOIN US AND BRING YOUR BEST.

BRING YOUR BOLD.

BRING YOUR FLASH.