HR Support Specialist

Position Description:

Responsible for performing a wide variety of Human Resources Support functions including but not limited to Human Resources policy and procedure interpretation maintaining compliance training and customer service while adhering to multi-state governance for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Coordinates the data flow of the employment life cycle through the timely and accurate processing of Human Resources and Team Member related transactions and audits. Creates sets-up and maintains all electronic personnel files maintains filing system and performs audits as needed.

Essential Duties and Responsibilities:

• Processes a high volume of Team Member transactions in HRIS system. Verifies that changes are supported with proper documentation and follow appropriate regulations procedures and policies.

• Provides phone support to resolve concerns or requests from current or previous Team Members Managers and verifiers; enters questions or concerns accurately into the applicable systems

• Partners with business leaders HR Business Partners and third-party administrator in the daily process of Unemployment notifications and gathering/submitting information for Unemployment claims.

• Conducts pre-payroll audits and reports on a bi-weekly basis to ensure an accurate payroll. Communicates with leaders on pending absence requests pending terminations employees with no hours and unmatched punches prior to Payroll processing to encourage submission before payroll runs.

• Provides termination details to hiring managers and Recruiters to assist them in making an informed hiring decision for rehires.

• Reviews and submits Team Member retro-payment(s) adjustments for terminations salary correction of hours worked vacation and sick time not submitted in a timely manner and partners with Payroll for processing.

• Collaborates with the Payroll team to resolve Team Member pay discrepancies in a timely manner.

• Responsible for editing timecards to ensure accurate recording of hours worked overtime shift-deferential and all classifications of time off requests. Audits timecards before payroll processing to ensure accurate payment of hours.

• Reviews daily/weekly/monthly audit reports generated by various sources and resolves employee file data discrepancies.

• Provides information and assistance to HR staff Team Members applicants and leaders on Team Member transactions system processes and policies.

• Troubleshoots system issues with the HRIS team IT and appropriate vendor contacts.

• Builds relationships with Team Members and leaders acts as a point of contact for Human Resources and triages calls to the appropriate team.

• Works closely with assigned departments building positive relationships with Team Members and leaders providing technical support for the HRIS system and HR processes to ensure successful completion of Team Member transactions.

• Timely and accurately responds to requests for Verifications of Employment and assists with uploading them into our third-party administration system for completion.

• Maintains confidentiality of Human Resource and Team Member information.

• Effectively identifies and reports any compliance or risk issues and concerns with the appropriate party.

• Scans saves purges and attaches all documentation into electronic files in correctly identified sections to maintain confidentiality and to remain compliant.

• Remains familiar with Form I-9 compliance performing audits for data accuracy and compliance working with leaders to correct any issues and notifying Team Members if documents expire are missing or late.

• Contributes to building a cohesive work environment by working together as a team.

• Models Goodwill Core Values Trust Collaboration Engagement Ownership and Innovation.

• Maintains regular and consistent in-person attendance.

• Performs other related duties as assigned.

Key Values/Enabling Attributes:

• Trust Making relationships as important as results; Doing the right thing even when no one is looking; Doing what we say we will do; Having the courage to resolve differences; Respecting the uniqueness of every individual.

• Collaboration Engaging in unfiltered conflict around ideas; Apologizing when appropriate; Taking care of each other and the business; Achieving greatness as One Goodwill; Partnering with our communities to serve our customers.

• Engagement Valuing attitude and aptitude; Being an ambassador of Goodwill; Going above and beyond; Having fun and celebrating successes; Making life better for those around us.

• Ownership Leading by example; Driving operational excellence; Holding one another accountable; Making Goodwill better every day; Taking responsibility to initiate solutions.

• Innovation Encouraging continuous learning; Willing to take risks; Transforming from common to exceptional; Promoting breakthrough thinking; Embracing change.

Minimum Qualifications (Education Experience Skills):

• High School Diploma GED or equivalent work experience

• 6 months to 1-year of previous experience in HR heavy data entry or data processing as well as experience specifically with analyzing data and HR policy interpretation

• Proficient in MS Office skills including Word Power Point and Outlook as well as Excel skills.

• Excellent written and verbal communication skills including the ability to read speak and write English proficiently

• Bilingual in Spanish and English preferred

• Insight to remain objective when handling sensitive customer service issues

• Capable of handling multiple calls on a consistent basis due to heavy phone volume

• Versatility to work in an office setting with other Team Members that reflects an environment of constant movement and multi-tasking

• Ability to perform work accurately and thoroughly with a strong attention to detail by focusing on the minute details of a project or task

• Ability to be self-directed and show initiative

• Ability to work independently and with a team

• Ability to pass a background check and drug screen where applicable for position

You will be eligible for a comprehensive Total Rewards package 1st of the month following 60 days of employment that includes the following:

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings!

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals Strengthening Families and Building Stronger Communities. Goodwill provides no-cost career development training and education services to help individuals build a better life for themselves and their families. Our core values are Trust Collaboration Engagement Ownership and Innovation. Everything we accomplish as a team is centered around these core values. Together we create an inclusive and welcoming environment for each other. With stores conveniently located near you you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race e.g. hairstyles) color religion sex (including pregnancy and related conditions sexual orientation or gender identity) national origin disability military status age genetic information or any other category protected by applicable federal state and local fair employment practice laws.

Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at 1- option 6 or if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.

For questions about your application or employment with Goodwill of Central and Northern Arizona please contact our Candidate Support Line at 1- option 5.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley Inc. (GCNA/GIMV) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email text and social media. The imposters are creating misleading email accounts conducting remote interviews and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses which contain @ or @ to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV please verify the domain of the senders email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam please visit the Department of Homeland Securitys Cyber Smart website ( to learn how to report it.