Client Experience Coordinator

Las Vegas, NV - USA

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Position Overview

The Client Experience Coordinator supports the delivery of elevated thoughtful and seamless client experiences across every interaction at Blue Heron. This role focuses on execution coordination and operational support that ensure each client touchpoint reflects Blue Herons standards of luxury precision and hospitality.

This position is ideal for an individual who is passionate about service organization and creating meaningful moments.

Key Responsibilities

Reception & Meeting Support
Manage front-desk operations including greeting guests answering and routing calls and providing reception coverage during busy periods.
Manage conference room calendars including scheduling setup readiness checks and post-meeting resets.
Coordinate client-facing meetings and events including food and beverage coordination setup and breakdown.
Support internal and client-facing events held in the office or at show homes as needed.
Client & Guest Experience
Deliver a warm professional and personalized welcome to all clients and guests reflecting Blue Herons luxury standards.
Anticipate client needs and assist with hospitality services refreshments and special requests.
Support client arrangements such as travel catering reservations and transportation as needed.
Maintain discretion and confidentiality in all client interactions.
Office & Environment Readiness
Ensure all client-facing and common areas are clean organized stocked and presentation-ready throughout the day.
Oversee office services operations including vendor coordination maintenance requests and supply inventory/restocking.
Receive sort and distribute mail packages and deliveries.

Requirements

Essential Qualifications

13 years of experience in hospitality guest services reception events office coordination or client-facing support roles.
Exposure to luxury environments design-focused brands or high-end service settings is a plus.
Experience supporting meetings events or guest-facing operations preferred.
Familiarity with CRM systems scheduling tools or administrative platforms is beneficial (HubSpot exposure a plus but not required).
Basic exposure to creative tools (Canva Adobe or similar) is helpful but not mandatory.
Skills
Strong interpersonal and communication skills with a warm professional and service-oriented approach.
Excellent organizational skills with the ability to manage details schedules and competing priorities.
High attention to detail and consistency in execution
Ability to anticipate needs and respond proactively in a fast-paced environment.
Comfortable working collaboratively across departments such as Marketing Sales Design and Operations.
Willingness to learn systems processes and brand standards quickly.
Flexibility to support non-traditional hours when client meetings or events require it.

Personal Attributes

Naturally hospitable personable and polished with a genuine interest in people and service.
Reliable accountable and proactive. Follows through and takes ownership of tasks.
Calm and professional under pressure with a solutions-oriented mindset.
Discreet and trustworthy with respect for confidentiality and sensitive information.
Takes pride in creating environments and moments that feel intentional elevated and welcoming.

Required Experience:

Position OverviewThe Client Experience Coordinator supports the delivery of elevated thoughtful and seamless client experiences across every interaction at Blue Heron. This role focuses on execution coordination and operational support that ensure each client touchpoint reflects Blue Herons standard...