Elias Industries is a growing family-owned company founded in 1954 by Joseph Elias. Elias
Industries continues to transform the service industry by creating value with our portfolio of
brands and a strong focus on customer satisfaction quality and speed to market from wholesale
to end consumer. Elias Industries core brand Tapco is an OEM distributor of over 90 brands for
the plumbing industry that focuses on wholesale while our newest brand AMI supports our
non-OEM business with focus on independent plumbers and small businesses. We are a
workplace that recognizes the importance of flexibility while valuing in-person collaboration and
relationship building. We prioritize building a collaborative and supportive work atmosphere
where every member feels valued and connected and committed to supporting the health and
safety of our employees and properties. We are conveniently located outside of Pittsburgh
Pennsylvania with a satellite office in Marietta Georgia.
Customer Experience & Engagement Position
In this role you are responsible for all aspects of the customer experience. You will drive
customer engagement and support enhance service quality and maintain a customer-centric
This is an in-person hourly position. This role is expected to work 20-30 hours per week. It is
critical to have some flexibility as this role covers vacations and days off. We anticipate a routine
4-5 hours per day for the most part but need an 8-hour coverage when time off is taken.
Requirements
Responsibilities & Duties
Mis-ships / Lost Packages / Shortages
Providing tracking information
Answers chats on Sales IQ
Adding customers to the portal
Engage with customers through live chat Sales IQ Chat Bot
Keeping an organized yet satisfying experience for all customers
Work cross functionally on special and ad hoc projects as requested
2 years in a customer service role
Innate drive to improve customer experience
Excellent communication and presentation skills written and verbal to all levels of an
Should be comfortable working in a KPI/target-oriented environment and ability to work
Foster a positive and inclusive work environment that encourages teamwork motivation
High school diploma alternative experience or bachelors degree preferred
Benefits
- Pay Rate: $18-20 Depending on experience
- Location: Pittsburgh PA New Kensington
- Position: In office On-site Part-time
- 90 day trial period before benefits kick in
Required Skills:
Responsibilities & Duties Entering Sales Orders Entering Quotes Phone Calls RMAs Status of Orders Mis-ships / Lost Packages / Shortages Providing tracking information Answers chats on Sales IQ Adding customers to the portal Engage with customers through live chat Sales IQ Chat Bot Keeping an organized yet satisfying experience for all customers Work cross functionally on special and ad hoc projects as requested Experience Required: 2 years in a customer service role Innate drive to improve customer experience Excellent communication and presentation skills written and verbal to all levels of an organization Should be comfortable working in a KPI/target-oriented environment and ability to work in a team Foster a positive and inclusive work environment that encourages teamwork motivation and professional growth High school diploma alternative experience or bachelors degree preferred
Required Education:
High School Degree but Bachelors preferred
Elias Industries: Elias Industries is a growing family-owned company founded in 1954 by Joseph Elias. Elias Industries continues to transform the service industry by creating value with our portfolio of brands and a strong focus on customer satisfaction quality and speed to market from wholesale to...
Elias Industries is a growing family-owned company founded in 1954 by Joseph Elias. Elias
Industries continues to transform the service industry by creating value with our portfolio of
brands and a strong focus on customer satisfaction quality and speed to market from wholesale
to end consumer. Elias Industries core brand Tapco is an OEM distributor of over 90 brands for
the plumbing industry that focuses on wholesale while our newest brand AMI supports our
non-OEM business with focus on independent plumbers and small businesses. We are a
workplace that recognizes the importance of flexibility while valuing in-person collaboration and
relationship building. We prioritize building a collaborative and supportive work atmosphere
where every member feels valued and connected and committed to supporting the health and
safety of our employees and properties. We are conveniently located outside of Pittsburgh
Pennsylvania with a satellite office in Marietta Georgia.
Customer Experience & Engagement Position
In this role you are responsible for all aspects of the customer experience. You will drive
customer engagement and support enhance service quality and maintain a customer-centric
This is an in-person hourly position. This role is expected to work 20-30 hours per week. It is
critical to have some flexibility as this role covers vacations and days off. We anticipate a routine
4-5 hours per day for the most part but need an 8-hour coverage when time off is taken.
Requirements
Responsibilities & Duties
Mis-ships / Lost Packages / Shortages
Providing tracking information
Answers chats on Sales IQ
Adding customers to the portal
Engage with customers through live chat Sales IQ Chat Bot
Keeping an organized yet satisfying experience for all customers
Work cross functionally on special and ad hoc projects as requested
2 years in a customer service role
Innate drive to improve customer experience
Excellent communication and presentation skills written and verbal to all levels of an
Should be comfortable working in a KPI/target-oriented environment and ability to work
Foster a positive and inclusive work environment that encourages teamwork motivation
High school diploma alternative experience or bachelors degree preferred
Benefits
- Pay Rate: $18-20 Depending on experience
- Location: Pittsburgh PA New Kensington
- Position: In office On-site Part-time
- 90 day trial period before benefits kick in
Required Skills:
Responsibilities & Duties Entering Sales Orders Entering Quotes Phone Calls RMAs Status of Orders Mis-ships / Lost Packages / Shortages Providing tracking information Answers chats on Sales IQ Adding customers to the portal Engage with customers through live chat Sales IQ Chat Bot Keeping an organized yet satisfying experience for all customers Work cross functionally on special and ad hoc projects as requested Experience Required: 2 years in a customer service role Innate drive to improve customer experience Excellent communication and presentation skills written and verbal to all levels of an organization Should be comfortable working in a KPI/target-oriented environment and ability to work in a team Foster a positive and inclusive work environment that encourages teamwork motivation and professional growth High school diploma alternative experience or bachelors degree preferred
Required Education:
High School Degree but Bachelors preferred
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Hourly Salary:
Experience Required:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
