Desktop Support Field Engineer

Milton Keynes - UK

Salary: Not Disclosed

Experience Required: 1-3years

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

WERE HIRING A DESKTOP SUPPORT FIELD ENGINEER IN UK!

Excis is a global organization driven by people performance and collaboration. Were looking for a detail-oriented and proactive Desktop Technician who will provide day to day localremote desktop support receive inbound calls answer questions troubleshoot and document steps performed to resolve challenges with hardware software and application issues in a ticketing system.

Join a fast-paced supportive and growth-oriented environment where your contribution directly impacts hiring success and business growth.

Client presence across 190 countries
6000 global professionals
200 enterprise clients

Job Description

a) The Band 1 Desktop Technician will provide day to day localremote desktop support receive inbound calls answer questions troubleshoot and document steps performed to resolve challenges with hardware software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix fault diagnosis and resolution. Providing fault analysis to customers various core operating systems and platforms as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions

a) Provide first/second level contact and problem resolution for customer issues.

b) Work with Third Party Vendors to remediate complex AV issues as needed.

c) Provide timely communication on issue status and resolution.

d) Maintain ticket updates for all reported incidents.

e) Install upgrade support and troubleshoot XP Windows 7 Windows 8.1 Windows 10 and Microsoft Office 2010 Cisco Jabber another authorized desktop application.

f) Should have basic knowledge of Mac operating system to support Apple pc users.

g) Install upgrade support and troubleshoot for printers computer hardware.

h) Performs general preventative maintenance tasks on computers laptops printers.

i) Performs remedial repairs on Desktops laptops printers and any other authorized peripheral equipment.

j) Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Broad experience of IT with basic understanding of Networks Servers

In addition the Band 1 Technician will mentor and assist Band 1 technicians in their work and provide support to Band

Requirements

Bachelors degree or equivalent in Computer Science or related field.
Minimum of 18 months years of IT experience
Excellent communication relationship-building and internal customer service skills.
Can speak English
Must Reside in Milton Keynes Area
Can work onsite
Ideal candidate should have 2-3 years experience in Windows Desktop support.

Benefits

Why Join Us

At Excis your expertise directly contributes to operational success and user satisfaction across a global organization. Youll work in a collaborative hands-on environment that values learning innovation and teamwork.

What We Offer

Continuous learning and skills development opportunities
Exposure to enterprise environments modern IT tools and cloud technologies
A supportive culture that values people performance and growth
Opportunities to work with global teams

Required Skills:

Bachelors degree or equivalent in Computer Science or related field. Minimum of 18 months years of IT experience Excellent communication relationship-building and internal customer service skills. Can speak English Must Reside in Milton Keynes Area Can work onsite Ideal candidate should have 2-3 years experience in Windows Desktop support.

Required Education:

Bachelors degree or equivalent in Computer Science or related field.

WERE HIRING A DESKTOP SUPPORT FIELD ENGINEER IN UK!Excis is a global organization driven by people performance and collaboration. Were looking for a detail-oriented and proactive Desktop Technician who will provide day to day localremote desktop support receive inbound calls answer questions trouble...

WERE HIRING A DESKTOP SUPPORT FIELD ENGINEER IN UK!

Join a fast-paced supportive and growth-oriented environment where your contribution directly impacts hiring success and business growth.

Client presence across 190 countries
6000 global professionals
200 enterprise clients

Job Description

Position Responsibilities and Functions