Contact Centre Operator
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Job Location:
Parramatta - Australia
Hourly Salary:
$ 46 - 46
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
- Highly sought after NSW Government Organisation
- Parramatta Location
- Contract until 01/05/2026
- Up to $51.91/hour
Our client is a NSW Government Organisation who are seeking Contact Centre Operator to join their team.
In this role you will play a critical role in providing the first point of contact for victims of crime with Victims Services. Responding to inbound calls providing a high level of service and support through the provision of information advice and referrals directly to victims.
The roles work collaboratively across Victims Services ensuring the effective administration of the Victims Support Scheme identifying and recommending improvements to policies procedures and practices.
Key Responsibilities:
- Provide first contact resolution on the phone and in writingwork in a trauma informed way in the provision of services and support to victims of crime
- Pespond to inbound calls providing a high level of client service whilst achieving all key performance indicators and performance targets
- Deliver timely client services whilst ensuring administrative requirements are met
On offer is a contract until 01/05/2026 at a highly sought after NSW Government Organisation with a highly competitive rate.
To send your CV for review please use the APPLY button below.
Required Skills:
Contact Centre Operator
Required Education:
Contact Centre Operator
Company Industry
IT Services and IT Consulting
Key Skills
- Animation
- Arabic Faculty
- Import
- Logistics
