Senior Network Security Engineer (Healthcare)

Bacolod - Philippines

Monthly Salary: Not Disclosed

Experience Required: 10years

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

A U.S.-based Managed Service Provider in the healthcare industry seeking a Tier 3 Senior Network Security Engineer. This role serves as the final technical escalation point manages ticket flow during business hours proactively communicates with clients and continuously improves our security posture and internal technical operations.

Current Structure:

Tier 1: Live help desk service resolves basic issues.
Tier 2: U.S.-based technicians handle on-site work and standard escalations.

Our goal is a fully documented standardized and automated technical operation. Within 90 days the owner should no longer be involved in any technical issues.

Core Responsibilities:

Tier 3 Technical Authority

Serve as the final escalation point for all technicians
Provide authoritative technical guidance to Tier 2 technicians
Make final decisions on complex technical issues
Ensure careful low-risk changes with rollback planning

Ticket Queue Oversight & Internal Coordination

Monitor the ticket queue continuously during your shift
Ensure timely acknowledgment and resolution of tickets
Identify stalled tickets and push for resolution
Use Slack for internal coordination
Enforce urgency prioritization and accountability

Client Communication

Proactively call clients on complex issues
Clearly explain problems resolutions and next steps
Provide confidence and reassurance during incidents
Represent the company as a senior technical authority

Security & Operational Improvement

Continuously enhance client security
Identify risks and recommend improvements
Improve documentation workflows and technical processes
Help automate and standardize operations to reduce recurring work

Preferred Tech Stack Experience:

Atera (RMM & PSA)
Hudu (documentation)
Huntress
Axcient
Microsoft 365
Unifi
Domotz
RingCentral
Dental software (Dentrix Eaglesoft OpenDental)

Success Metrics:

Owner has zero involvement in technical issues within 90 days
Ticket backlog remains near zero
Fewer incidents from risky or careless changes
Monthly improvements in operations documentation and standards

Requirements

Fluent English spoken and written minimal accent
Confident calling U.S. clients and leading incident communications
10 years total IT experience
3 years MSP experience (internal IT only does not qualify)
Strong network engineering and security background
Risk-conscious with disciplined change management
Deep experience in routing switching firewall rules and network segmentation
File shares permissions and access control expertise
Microsoft 365 and Active Directory/Entra ID administration
Able to operate independently as Tier 3 with no escalation to ownership
Fast ticket responsiveness
Reliable internet with backup professional workstation and headset

Benefits

Paid Leaves & Birthday Off: Take time when you need it and convert unused leave into cash! Plus enjoy an extra day off on your birthday.
Comprehensive Health Insurance: Coverage starts from day one and extends to one dependent.
Performance-Based Salary Increase: Enjoy a raise after regularization
Annual Salary Adjustments: We recognize long-term commitment with yearly salary increases.
Employee Recognition: Be rewarded for your hard work with incentives and recognition.
Engaging Team Activities: Join in on Family Days Summer Splash and other fun events that strengthen the iReply community.

Required Skills:

Fluent English spoken and written minimal accent Confident calling U.S. clients and leading incident communications 10 years total IT experience 3 years MSP experience (internal IT only does not qualify) Strong network engineering and security background Risk-conscious with disciplined change management Deep experience in routing switching firewall rules and network segmentation File shares permissions and access control expertise Microsoft 365 and Active Directory/Entra ID administration Able to operate independently as Tier 3 with no escalation to ownership Fast ticket responsiveness Reliable internet with backup professional workstation and headset

Required Education:

Graduate of any Computer or IT related courses

This is a remote position.A U.S.-based Managed Service Provider in the healthcare industry seeking a Tier 3 Senior Network Security Engineer. This role serves as the final technical escalation point manages ticket flow during business hours proactively communicates with clients and continuously i...