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Manager Technical Solutions

(Sales Engineers & Solutions Architects)

Whats Cool About This Job

As a Technical Solutions Team (TST) Manager you will play a pivotal role in shaping our North America technical sales & partnerships strategy while ensuring the successful execution of complex initiatives. You will lead a group of Sales Engineers and Solutions Architects who work together to empower our customers to achieve their business goals through the use of WordPress and WP Engine products.

You will remove obstacles for the Technical Solutions Team and empower individuals to collaborate with cross-functional teams to drive business growth and customer success. Working at the intersection of people and technology you will play a huge role in mentorship and career development while also helping the team make informed technical decisions.

The Day to Day

You will be responsible for leading a team of North America Sales Engineers & Solutions Architects who are as passionate about WP Engine products as they are about having management that supports their career growth. This includes:

• Servant Leadership: Be a servant-leader by empowering Technical Solutions teams and helping remove impediments that reduce their ability to be effective.

• Standards & Process: Encourage and drive the implementation of solutioning standards. Identify issues that teams might overlook such as communication gaps team focus KPIs and business goal alignment.

• GTM Strategy & Collaboration: Maintain strong relationships with Sales Leadership to successfully align team Goals and KPIs with sales goals and ever-changing business needs. Assist with key deal review and strategy.

• Product Strategy & Feedback: Partner with Product & Engineering teams on the WP Engine product vision and strategy and give feedback on the content and prioritization of the product roadmap.

• Team Development: Develop TST abilities and help find areas of subject matter expertise to help them independently thrive and play to their strengths. Identify areas for improvement and build coaching plans for individual team members.

• Performance Management: Perform reviews via regular 1:1s with each team member along with goal setting based on the performance needs of the business. Set clear KPIs for the team and implement a data-driven approach to ensure key metrics are tracked effectively.

• Talent Acquisition: Lead the recruitment and hiring of outstanding sales engineers who reinforce our core values and add to the culture.

• Technical Expertise: Spend time gaining hands-on familiarity with WP Engine products.

• In-Person Collaboration: willingness to be in office at least 2 days per week; occasional travel.
  

Your Expertise and Passion

• Sales Engineering Leadership: Proven Pre-Sales Solutions management experience in software or web enablement environments; and familiarity with sales methodologies & frameworks (i.e. MEDDIC MEDDPICC Sandler Value-Based selling etc.)

• Process Engineering: Experience in building and implementing new processes to improve team efficiency and effectiveness.

• Technical Background: Experience in technical roles or hands on experience architecting or engineering technical solutions for specific customer needs.

• AI Proficiency: Proficiency in AI tools and an understanding of how to leverage them for sales engineering workflows.

• Career Aspirations: clear aspirations to grow into a senior leadership role within the organization.

• Communication: Excellent written and verbal communicator with outstanding social skills maintaining a highly professional persona and polished demeanor.

• Experience: Bachelors degree in Management Information Systems (or a related field) or 8-10 years equivalent experience.
  

Preferred Skills

• Expertise in developer workflows using services like Git Gulp Grunt Jenkins

• Front-end development

• REST-ful API endpoints

• Web technologies - JavaScript CSS PHP etc

• Web-hosting infrastructure - networking server set-up and administration firewalls web servers

• Cloud storage / computing - IaaS PaaS SaaS concepts

• Experience with SaaS logging monitoring and medium to large scale architecture

• Content distribution / CDN

• Familiarity with common enterprise integrations - marketing analytics eCommerce back-of-house solutions

• Presentation and storytelling skills; comfortable speaking publicly

Location: Austin TX
Base Range: 150-190k
OTE Range: 220-260k

Perks & Benefits

• Company Stock Options: Every employee is an owner in the company.

• Health & Wellness: Great Health Benefits (Medical Dental Vision Life Insurance) and HSA Company contribution.

• Family Support: Fertility Benefits (IVF/Fertility drug coverage) and Paid Family and Caregivers Leave.

• Financial Security: 401(k) with a 4% match and Disability Insurance.

• Time Off: Generous Vacation Time 4 Company Wellness Days a year and 1 floating holiday.

• Home Office: One-time $500 payment to set up your home office.

• Mental Health: Free subscription to Calm and an Employee Assistance Program.

• Pet Friendly: Pet Insurance options available.

• Growth: On-going education through LinkedIn Learning Workday Learning and our Career Growth Portal.

We believe that compensation should be reflective of the impact you have within the organization relative to the market value of your role. The cash compensation package above includes base pay plus on-target commission for employees in eligible roles. Sales incentive plans are uncapped with significant earning potential. Your talent acquisition partner can share more about the total rewards package at WP Engine including the specific base pay and commissions as well as equity and benefits during the hiring process.