Community Operations Manager
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Job Summary
Why PlayStation
PlayStation isnt just the Best Place to Play its also the Best Place to Work. Today were recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5 PlayStation4 PlayStationVR PlayStationPlus acclaimed PlayStation software titles from PlayStation Studios and more.
PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation technology and play to explore our open positions and join our growing global team.
The PlayStation brand falls under Sony Interactive Entertainment a wholly-owned subsidiary of Sony Group Corporation.
Community Operations Manager
Location:Hybrid London
Why PlayStation
PlayStation isnt just the Best Place to Play its also the Best Place to Work. Were home to the PlayStation5 PlayStationVR2PlayStationPlus and the award-winning games developed by PlayStation Studios.
We value inclusivity curiosity innovation and the power of play. If youre excited about supporting global communities and building the operational backbone behind the worlds most passionate fanbases this role is for you.
About This Role
PlayStation Studios is seeking aCommunity Operations Managerto support our growing first-party portfolio. Reporting to theSr. Community Operations & Strategy Leadthis role is designed for a highly organized process-oriented operator who thrives at the intersection ofcommunity creator programs operations and cross-functional collaboration.
Youll help build and maintain the systems workflows dashboards vendor pipelines and operational structure that empower community teams to do their best willdrive executionmaintain cross-studio coordination andensureoperationalconsistency in community operations across PlayStation Studios.
This is an ideal role for someone who loves community but excels at program management tooling logistics and operations.
Responsibilities
Community Operations Execution
Maintain day-to-day operational workflows across PlayStation Studios community teams ensuring consistent processes documentation and alignment.
Own critical community tooling including social media listening and reporting toolsDiscordbots analytics dashboards moderation systems reporting templatesandinternal documentationplatforms.
Supportsocial mediachannel creation setup permissions andemployeesafety best practices.
Manage reporting pipelines including weekly monthly and live-beat reporting (betas launches major patches).
Cross-Studio Coordination
Coordinate with community managers studio marketing leads and brand managers to ensure aligned engagement plans.
Facilitate weekly syncs with vendor partners track studio needs and assist with task prioritization.
Supportstudiovisit logistics cross-functional planning and friendly response time expectations for internal stakeholders.
CommunityPrograms & Creator Operations
Assist in the operational execution of creator programs including vendor onboarding contract tracking compliance routing and creator access workflows.
Maintain sustainable growth processes for creator programs affiliate programs and other community-led initiatives.
Help develop playbooks templates and policies to ensure consistent program quality across titles.
Vendor Engagement & Resource Management
Manage day-to-day vendor coordinationwith key partners in community moderation and social media management.
Track vendor deliverables staffing allocations and performance metrics.
Support SOW documentation contract updates and compliance requirements.
Reporting & Data Support
Compile and maintain metric dashboards across Discord Reddit creator programs sentiment tracking and EMV.
Support analysis of engagement data to identify opportunities for improvement and signal areas of operational need.
Ensure high-quality reporting packets are delivered consistently to cross-functional leadership.
Launch & Live-Service Support
Assist in beat planning milestone execution launch workflows and live ops coordination during critical periods.
Provide operational coverage for live-phase support including reactive reporting and rapid coordination needs.
Required Skills & Experience
5years in community management program management creator operations live service operations or similar execution-heavy role.
Demonstratableexperience organizing workflows improving processes or managing cross-functional programs.
Highly organized detail-oriented and comfortable managing multiple programs and workstreams simultaneously.
Strong understanding of Discord Reddit social platforms content pipelines and creator ecosystems.
Highly effective communicator experienced in navigating complex stakeholder networks and ensuring alignment across all levels of the organization.
Ability to work with data dashboards social listening tools or reporting systems (Meltwater Looker etc.).
Familiarity with JIRAConfluence AsanaWrikeor other project management tools.
Preferred Skills
Experience with vendor management contracting or compliance workflows.
Exposure to creator or influencer programs.
Understanding of moderation systems community guidelines and platform safety policies.
Experience supporting major launches beat calendars or GTM community plans.
What Success Looks Like in This Role
Community teams operate more smoothly due to standardized templates workflows reporting and tools.
Vendor partners are coordinated efficiently with clear deliverables and predictable resourcing.
Creator and affiliate programs run reliably and scale sustainably.
Studios feel supported with faster turnaround times and consistent engagement frameworks.
Leadership receives timely high-quality reporting across all live titles.
Please note Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to ourCandidate Privacy Noticefor more information about what personal information we collect how we use it who we share it with and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity gender expression and gender reassignment) race (including colour nationality ethnic or national origin) religion or belief marital or civil partnership status disability age sexual orientation pregnancy maternity or parental status trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment empower employees and embrace diversity. We encourage everyone to respond.
PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Required Experience:
Manager
Key Skills
- English
- User Interface
- Communication
- Content Writing
- Online
- Internet
- Youtube
- Management skills
- Digital speech
- Speaking skills
- Analytics
- Writing Skills
About Company
Explore the new generation PlayStation 4 and PS5 consoles - experience immersive gaming with thousands of hit games in every genre to rewrite the rules for what a PlayStation console can do.
