Shop Operations Manager (E-Commerce + Fulfillment) Direct Hire

Honeoye Falls, NY - USA

Hourly Salary: $ 27 - 31

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Shop Operations Manager (E-Commerce Fulfillment)
Rochester NY (In-Person)
Full-Time $27$31/hour (depending on experience)

About Our Customer
TES Staffing is supporting a premium fingerboard brand with a serious following. They design and manufacture high-quality products and ship them directly to customers through their website and Amazon.
They are not a corporate warehouse. They are a fast-moving tight team building something niche fun and real.
If youre the kind of person who thrives on running a smooth operation leading people well and keeping orders flowing without chaos this role is for you.

The Role
TES is looking to hire aShop Operations Managerto lead the day-to-day fulfillment and shop operations.
This is ahands-on leadership role youll run the shipping/fulfillment workflow manage inventory flow coordinate with production/R&D and make sure customer orders go out accurately and on time.
You dont need to be a Shopify expert but youdoneed to understand what it means to support an e-commerce business and how fulfillment impacts the customer experience.
Youll be the person who keeps the shop organized the team focused and the operation running cleanly.

What Youll Own (Day-to-Day)
Fulfillment Shipping Operations

Lead daily pick/pack/ship workflow
Ensure orders ship accurately and on schedule
Oversee packing labeling staging and shipment organization
Create and manage Amazon FBA shipments
Maintain a clean organized workspace with clear product visibility

Team Leadership

Lead and support a small shop team (including coordination with R&D/production staff)
Set priorities assign work and keep the day moving
Coach and develop team members (this is a leadership-heavy role)
Help create structure consistency and accountability

Production Readiness Packaging

Coordinate with the R&D/Production Manager to ensure products are ship-ready
Handle final packaging labeling light assembly and quality checks
Identify problems early and prevent last-minute scramble shipping

Purchasing Vendor Coordination

Create and track purchase orders
Coordinate with vendors and manage receiving
Keep supplies stocked so fulfillment never stalls

Customer Experience Support

Handle or oversee day-to-day customer service support
Spot recurring issues and bring solutions to leadership

What Success Looks Like

Orders go out on time and accurately every day
The shop is clean organized and running with structure
Inventory and staging areas are clear and controlled
Amazon FBA replenishment is proactive
The team knows exactly whats ready to ship and what needs attention
Problems get solved before they become emergencies

Who Were Looking For
This is a great fit for someone who has worked in:

e-commerce fulfillment
warehouse operations for a consumer product brand
shipping/receiving leadership
small-team operations environments

You should be someone who leads from the front organized hands-on and able to keep people moving without micromanaging.
Required Qualifications

Experience leading a fulfillment warehouse or operations workflow
Strong team leadership experience (this is critical)
Comfortable working hands-on with physical products
Organized detail-oriented and reliable follow-through
Comfortable using basic systems (spreadsheets order/shipping platforms)

Bonus Points If You Have

Amazon FBA shipment experience
Shopify e-commerce or DTC operations exposure
Light manufacturing / production coordination experience
Process improvement mindset
Interest in skateboarding fingerboarding surfing BMX or similar culture

(Not required but wed love it.)
Why Work here

A niche brand with a loyal customer base and real momentum ($5M revenue annually)
A stable company with steady year-over-year growth goals
A hands-on leadership role where you run the operation (not just babysit it)
Youll be trusted to take ownership and improve how things run
Youll work closely with leadership and be part of the core team

Pay & Schedule

Full-time in-person role in Rochester NY
Hourly pay up to $31/hour depending on experience

100% paid medical Benefits healthy PTO and vacation 401k development

Required Experience:

Manager

Shop Operations Manager (E-Commerce Fulfillment) Rochester NY (In-Person) Full-Time $27$31/hour (depending on experience)About Our CustomerTES Staffing is supporting a premium fingerboard brand with a serious following. They design and manufacture high-quality products and ship them directly to cu...

Shop Operations Manager (E-Commerce Fulfillment)
Rochester NY (In-Person)
Full-Time $27$31/hour (depending on experience)

About Our Customer
TES Staffing is supporting a premium fingerboard brand with a serious following. They design and manufacture high-quality products and ship them directly to customers through their website and Amazon.
They are not a corporate warehouse. They are a fast-moving tight team building something niche fun and real.
If youre the kind of person who thrives on running a smooth operation leading people well and keeping orders flowing without chaos this role is for you.