Donor Experience Coordinator (Remote)

About GiveDirectly

GiveDirectly (GD) aims to reshape international giving and millions of lives by providing cash grants directly to the worlds poorest. The Brookings Institution estimates that $70B of cash transfers would be required to eliminate the poverty gap; the aid sector currently spends $135B each year much of it on evidence-free interventions. GiveDirectly wants to change that establishing cash transfers as a benchmark for foreign aid as the index fund is a benchmark for the financial industry and in the process accelerating the end of extreme poverty.

GD has raised over $1B since launching in 2011 delivered cash to more than 1.5 million people in 15 different countries. Weve also supported large-scale experimental research that indicates strong recipient impact of our programs. As a result GD has been celebrated as one of the most innovative non-profit companies by Fast Company while the growing cash transfer movement (and GDs leading role within it) have been featured in the New York Times Magazine This American Life Foreign Affairs and The Economist.

Our culture is candid analytical agile and non-hierarchical. Our global team of 150 and country operations teams of 650 together come from 21 different countries speaking 69 different languages. From software engineers to seasoned humanitarian workers former management consultants to public servants researchers to field operations -- its an incredible group of people.

Our values are central and deliberately opinionated. We genuinely center the people we serve in our decision making and strive to build an ambitious dynamic and high performing environment. We strongly encourage you to read through our values carefully if they reflect how you like to work and energize you this could be a great fit.

We work hard to create an environment in which all our team members can thrive succeed and grow. We support flexibility take care of each other have fun and create professional growth opportunities.

Location: This role is fully remote but must overlap with an East Africa timezone by at least 3 hours. We are unable to sponsor or take over sponsorship of employment Visas in the U.S. or U.K. at this time.

Priority Application Deadline:February 22 2026 or until we receive a critical mass of applications

About this role

GiveDirectly is seeking a Donor Experience Coordinator to support donor communications core operational processes and crossteam coordination to ensure we deliver consistently excellent customer support to our retail donor base. As a part of the Donor Experience team you will serve as the point of contact for our recurring donors primarily handling transactional requests. You will be responsible for maintaining day-to-day processes related to donation management and donation processing. You will also support internal stakeholder coordination and contribute to process improvements initiatives that strengthen donation data addition to maintaining run-rate customer service and donation processing responsibilities the DX Coordinator will own additional data workflows (within our CRM and other platforms) and support select projects across the broader Growth preparation for peak periods including year-end and to provide coverage during team members leave you will be cross-trained on broader Donor Experience responsibilities to take on additional ownership as needed.

Reports to: TBD: Donor Experience Manager

Level: Coordinator

Travel Requirement: Must be able to travel 1-2 times per year to one of our countries of operation for team retreats or field visits

What youll do:

• Donor experience & customer service (35%)
• Support customer service by resolving run rate donor requests and non-donor inquiries received via an email-based help desk (our info@ inbox)
• Resolve donation management requests by utilizing existing systems (CRM payment processor Impact Dashboard)
• Handle matching gift verification through various platforms & corresponding with donors to confirm completion
• Assist in ongoing maintenance of help desk ticketing system i.e. drafting new or updating outdated macros adding ticket types
• Develop working knowledge of all DX processes to be able to provide coverage during times of high volume or to support team members annual leave

• Donation processing (40%)
• Own donation processing for incoming donations made through offline channels (i.e. check and donor advised fund) and complete related data entry within SLAs for accuracy & timeliness
• Work with other fundraising members by providing contact owners and other internal stakeholders with reliable timely updates about incoming donations (i.e. flagging high value donations

• Growth team and cross-team support (25%)
• Support ongoing initiatives to improve donation data accuracy with cross-team stakeholders (i.e. finance compliance)
• Collaborate with broader growth team members to support on additional ad-hoc projects (i.e. hiring maintaining knowledge databases)

What youll bring:

• Exceptional alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence problem solving project management follow-through and fostering inclusivity. We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve.
• Fluency in English is required
• Strong organizational skills and the ability to manage multiple workflows within defined timelines
• Exceptional attention to detail and commitment to data accuracy
• Comfort working in Google Sheets CRMs and ticketing platforms with the ability to quickly learn new systems
• Excellent written communication skills
• Strong customer service instincts including skilled problem solving patience and high emotional intelligence
• Ability to manage day-to-day operations and propose & implement process improvements

Compensation

At GiveDirectly we strive to pay our employees generously and equitably. We use an accredited third party salary aggregator to calculate what we believe to be competitive pay based on role location and cost of living. We also have a no negotiation policy to ensure we are paying staff equitably across roles. Read more about our compensation philosophy here.

• Well update the JD with the base compensation for this role within the next couple of days.

Why work at GiveDirectly

At GiveDirectly we work to ensure that you have everything you need to excel in your role and on your team including:

• A positive and supportive team with opportunities for advancement
• A demonstrated commitment to helping all staff develop and grow
• A competitive salary including bonus
• A robust health benefits plan (exact details will vary by country)
• Flexible paid time off
• Allowances for desk set-up and learning and development

#LI-REMOTE

Working at GiveDirectly

GiveDirectly is an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to the persons race color religion national origin sex sexual orientation age marital status veteran status disability or any other characteristic protected by applicable law.

Flagging for US applicants: We invite you to Know Your Rights as an applicant.

Commitment to Safeguarding

As a global organization working with communities to eliminate extreme poverty GiveDirectly takes the safeguarding of its recipients staff and partners seriously. To that end GiveDirectly is a member of theMisconduct Disclosure Scheme and will systematically check with previous employers about any abuse or misconduct related matters involving potential new hires. We may also employ other robust pre-hire screens including in-depth reference checks criminal background checks and sanctions screens.

These efforts help us continue to build and maintain trust with the communities we work with and prevent abuse to our recipients and staff.

**GD is committed to observing all local national and international laws that protect people and basic human rights of all. GD is committed to a policy of zero tolerance when it comes to preventing reporting or responding to any form of abuse or exploitation. and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.**

Reasonable Accommodations

We are committed to fostering an inclusive and accessible work environment. If you require any accommodations during the application or interview process or to perform the essential functions of the role please email us at with the email subject Accommodation Needed. We will work with you to ensure reasonable accommodations are made to support your needs.

Want to put your best foot forward on your GiveDirectly application Take a look at our Candidate Application Prep Guide!