• Welcoming and assisting cruise ship passengers at the Port of Vancouver cruise ship terminal
• Supporting daily operations of the Luggage Storage program within the cruise terminal
• Accurately tagging organizing and tracking stored luggage to prevent loss or misplacement
• Working on cruise ship days throughout the full cruise season in a fast-paced and high-pressure environment
• Selling and booking our Hop-On Hop-Off tour guided sightseeing tours attractions through a handheld point of sale (POS) system
• Being guest focused and sales driven working to meet and exceed sales targets and guest expectations
• Providing exceptional guest service at all times ensuring smooth interactions and creating meaningful connections with cruise passengers
• Professionally addressing guest complaints or concerns escalating to Supervisor when necessary
• Keeping up to date with operational updates and communicating relevant information amongst team members
• Proactively recommending experiences to guests helping to drive additional sales while maintaining focus on service excellence

• You have strong guest service skills and ability to efficiently manage high volumes of guests in a fast-paced high-pressure environment
• You have experience working in a sales and guest service environment ideally in cruise operations or tourism
• You have the ability to safely lift carry and move luggage of various sizes and weights
• You must be eligible for the Marine Transport Security Clearance.
• You have strong knowledge of Downtown Vancouver and surrounding areas including key attractions and experiences
• You have familiarity with POS systems. Proficiency with credit card is an asset
• You are a quick learner with a professional and positive attitude
• Able to stand and walk for long periods of time.
• You have familiarity with online booking engines. Proficiency with credit card is an asset
• You have the flexibility to accommodate a changing schedule available to work any day of the week including weekends and holidays throughout the full cruise season
• You can work well both independently with minimum direction and as part of a team
• You are fluent in English written and oral. Ability to speak a second language is a bonus.
• You are legally entitled to work in Canada

• Paid training
• Free admission and discounts to over 90 attractions through the Tourism Privilege Pass
• Central downtown Vancouver office with easy access to all transit routes
• Monetary incentives guest reviews and sales
• Referral program reward get your rockstar professional colleagues to join our team
• Internal and external recognition programs for fun awards and prize opportunities
• Familiarization tours on our products and a plus one
• The little things like free coffee tea hot chocolate and water (available in-office)
• Respectful and safe work environment

Please visit our careers page to see more job opportunities.