Senior Product Manager 18M Contract

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Join a Challenger

Being a traditional bank just isnt our thing so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.

How do we get there With a talented team of inquisitive and agile challengers that break through the status quo. So if youre passionate about redefining the future of bankingwhile having funthis could be your next big opportunity.

Our company continues to grow and today we serve more than 780000 customers acrossCanadathrough Equitable BankCanadasChallenger Bank and have been around for more than 50 years. Equitable Banks wholly-owned subsidiary Concentra Bank supports credit unions acrossCanadathat serve more than six million members. Together we have over$138 billionin combined assets under management and administration with a clear mandate to drive change in Canadian banking to enrich peoples customers have named our EQ Bank digital platform () one of the top banks in Canada on the Forbes Worlds Best Banks list since 2021.

Reporting to the Associate Director of Product Digital Banking and working alongside senior management the Senior Product Manager is responsible for devising strategies and launching agile initiatives to develop Equitable Banks digital channels specifically online banking and mobile banking. Leveraging an ability to organize and motivate teams within an incremental delivery environment she/he will work with Product lines Bank Stakeholders and Software Developers to translate customer journey directives into actionable backlog deliverables and follow through to completion.

The Work

Assistingin development of strategy and roadmaps for service functionality in all channels including financial/experience justification overalldesignand customer experience
Deliver new products and features in digital channels
Assistin the running of the digital channels day-to-day ensuring their availability to customers
Maintainingindustry and competitive awareness
Supporting the team in delivering a leading intimate customer experience in the digital channel
Managing various vendor relationships
Play a leadership role in the Scrum team to ensure that capabilities are in-scope on-time and of high quality
Translate directives and customer needs into backlog items. Serve as the primary source of external information for the Scrum teams offering clear definitions of the targeted capability the intended value to the customer and functional/non-functional requirements
Assistin the development of product roadmaps. Author refine and approve backlog items with clearly articulated acceptance criteria
Manage and prioritize backlog contents ensuring sufficient depth of groomed items for development consumption and commitment
Drive the delivery of business value communicate progress elicitfeedbackand enable stakeholder reviews for validation in the process
Review QA test plans to align with acceptance criteriafacilitatetesting and review of early builds for adherence to functional requirements
Manage engagement with bank stakeholders and effectively communicate product release contents and expected product capabilities/customer journey
Identifyand manage business activities (operating model training communications etc.)requiredto support agile initiatives
Facilitateproblem solving on a day-today basis asrequired working closely with development on implementation challenges
Coach team members and help with their development/desired outcomes asrequired

Lets Talk About You!

10 years of Canadian Financial Institution experience leading online and/or mobile banking channels (or equivalent experience) in a role such as Application Manager Channel Manager and Product Manager
Education: Post-Secondary Degree in Commerce Management Economics Finance Engineering Computer Science etc.
MBA or other graduate degree a plus and/or
Familiarity andexpertisewith consumer technology
Experience with core banking systems
Working level domain knowledge of T24 (Temenos core banking system) Temenos Connect Internet Banking (TCIB)/EdgeConnect Remote Deposit Capture (customer facing as well as employee facing technology experience) and the business rules and logic behind Transunions credit history product used in the context of digital customer onboarding
Experience in working closely with technology teams in all aspects of SDLC (requirements development testing) including vendor teams
Understanding of and experience in employee workflow processes and associated ticketing processes and systems used to deliver change
Understanding of workplace collaboration tools to achieve efficiency
Understanding of Canadian banking regulatory context
Proventrack recordof delivering customer-facing service enhancements on a large scale
Familiarity with user experience & design principles specifically for digital interactions
Strong attention to detail
Proven ability toinitiateand execute projects
Good verbal and written communication skills
Project management experience
Familiarity with the mobile ecosystem (app stores mobile payment technologies etc.) is ideal
Previouswork experience with significant accountabilities relating but not limited to:
o Product management and product development
o Leading IT and business teams
o Influencing senior executive decisions
Enthusiastic thoroughinclusiveand results-oriented; ability and desire to help others thrive in a dynamic team-oriented environment
Deep passion in first class customer experiences innovation and delivering software
Excellent verbal and written communication skills ability to communicate on a broad spectrum (from deep technical discussions to high level executive vision)
Work experience in facilitation and fact-based problem solving to resolve complex issues and drive actionable outcomes
Experience in a technology company or top-tier technology consulting firm

#LI-Hybrid

What we offer For full-time permanent roles

Competitive discretionary bonus

Market leading RRSP match program

Medical dental vision life and disability benefits

Employee Share Purchase Plan

Maternity/Parental top-up while you care for your little one

Generous vacation policy and personal days

Virtual events to connect with your fellow colleagues

Professional development and comprehensive Career Development program

A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from Equitable Banks additional office space located at 2200-25 Ontario Street Toronto ON.

Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyones diverse experiences and tandem with that commitment we support and encourage our staff to grow not just in their career path but personally as well.

We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.

We cant wait to get to know you!

Required Experience:

Senior IC

Join a ChallengerBeing a traditional bank just isnt our thing so we challenge ourselves to get creative in providing innovative banking solutions for Canadians. How do we get there With a talented team of inquisitive and agile challengers that break through the status quo. So if youre passionate abo...