Claims Handler

London - UK

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

About us

At Splend were on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare we provide our customers straight forward no strings attached access to vehicle ownership.

But we arent just about vehicle ownership; We are also fast-tracking the transition to green mobility and we are leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.

About the role

Based out of our Aldgate London office the Claims Handler will support the end-to-end handling of non-fault or split liability motor claims assisting in the investigation validation and resolution of claims from notification through to settlement.

This is an excellent opportunity for someone early in their claims career to develop technical knowledge customer handling skills and commercial awareness within a supportive and structured environment.

Responsibilities

Assist with the set-up and handling of motor claims gathering relevant information to validate claims and support liability assessments.
Support the investigation of claims by liaising with customers third parties and supply partners to obtain evidence and documentation.
Make recommendations on liability and settlement under supervision in line with company procedures.
Manage and support the recovery of uninsured loss recovery (ULR) claims to minimise financial exposure.
Maintain accurate and up-to-date claim records within the Fleet Management System and other internal systems.
Act as a point of contact for customer queries providing clear professional and timely updates throughout the claims process.
Ensure all claims are handled in line with Treating Customers Fairly principles and internal governance standards.
Work towards supporting wider team targets around claim resolution recoveries and customer satisfaction.

What youll bring

Some experience within motor insurance or claims handling (fleet insurance exposure is desirable but not essential).
An understanding of motor claims processes including liability and credit hire (training can be provided).
Strong written verbal and numerical skills with good attention to detail.
A customer-focused approach with the ability to handle queries professionally and empathetically.
Good organisational skills and the ability to manage multiple tasks in a fast-paced environment.
A willingness to learn develop technical knowledge and take on feedback.
Confidence using IT systems including claims management platforms and Microsoft Office.

What we offer

Performance-Based Bonus with rewards tied to your impact
5 additional days of flexi leave to recharge
5 fully paid sick days per year
Wellbeing Support with access to confidential counselling through our EAP
Access to our dedicated platform to support career growth
Health insurance and a monthly wellness allowance

Splend is a dynamic growth company driven a shared vision for success. Our benefits are thoughtfully designed to attract individuals who thrive in an environment where they can contribute to and celebrate in the process of building a global brand with true impact.

At Splend we value diversity and inclusion and consider it as key to our success. We are dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race gender age sexual orientation religion and ability seeking diverse perspectives to drive us forward.

When you apply let us know if there are any reasonable adjustments we can make to accommodate you during the interview process.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

About usAt Splend were on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare we provide our customers straight forward no strings attached access to vehicle ownership.But we arent just about vehicle ownership; We are also fast-tracking the...

About us

About the role

Responsibilities

Assist with the set-up and handling of motor claims gathering relevant information to validate claims and support liability assessments.
Support the investigation of claims by liaising with customers third parties and supply partners to obtain evidence and documentation.
Make recommendations on liability and settlement under supervision in line with company procedures.
Manage and support the recovery of uninsured loss recovery (ULR) claims to minimise financial exposure.
Maintain accurate and up-to-date claim records within the Fleet Management System and other internal systems.
Act as a point of contact for customer queries providing clear professional and timely updates throughout the claims process.
Ensure all claims are handled in line with Treating Customers Fairly principles and internal governance standards.
Work towards supporting wider team targets around claim resolution recoveries and customer satisfaction.

What youll bring

Some experience within motor insurance or claims handling (fleet insurance exposure is desirable but not essential).
An understanding of motor claims processes including liability and credit hire (training can be provided).
Strong written verbal and numerical skills with good attention to detail.
A customer-focused approach with the ability to handle queries professionally and empathetically.
Good organisational skills and the ability to manage multiple tasks in a fast-paced environment.
A willingness to learn develop technical knowledge and take on feedback.
Confidence using IT systems including claims management platforms and Microsoft Office.