Customer Care Retail Student

Job Description:

Locations Available: Sault Ste. Marie
Duration: May 5th 2026 August 28th 2026

Type: Student Full Time

Range: $18.50 - $28.50

We are ready to take this game to the next level and need individuals who identify and bring a lived experience as an Indigenous Person Metis or Inuit passionate and empowered to seize opportunities for growth. Do you want to be apart of a bold transformation to take customer success to a new levelOLG is striving to be a gaming market leader and first choice for entertainment. We are ready to take this game to the next leveland need passionateCustomer CareSpecialistStudents tojoin the team!

YOUR ROLE IN THE GAME

Reporting to the Manager Customer Care Retail Services you will be empowered to:

• MaintainData entry using OLG specific Retail/CustomerManagement Systems Dynamics Microsoft tools

• Proficiencyusing MicrosoftTeams OutlookWord ExcelSharepoint

• Strong written and verbal communication skills; phone and email

• Create great retailer experiences at every interaction toestablisha strong customer-centric OLG brand

• Provide excellent customer experience based on Customer Cares Quality Standards

• Strong problem solving and critical thinking skills

• Collaborationand engagementwith team membersto deliver excellent administrationpractices andwork environment

• Adherence tocomplianceregulationsand standards; OLG Responsible Gambling Alcohol and Gaming Commission

• Escalate retailer inquiries as needed to ensure quality interactions and customer satisfaction is achieved

• Uphold thehigh standardsof Responsible Gambling andPlaySmartin all customer activities

WHAT YOU BRING TO THE GAME

• Education:currentlyenrolled in a post-secondaryprogramin BusinessAdministrationCommunication Finance EducationMarketing.

• Licenses Registrations Certificates:AGCO Category2Gaming Assistant Registrationisfor Digital(Initiated at offer stage - employment is conditional upon obtaining andmaintainingthis license)

• Work experience:Experience working in acustomer service-based environment. Experience in using customer reporting management applications(CRM) would be an asset.Experience with administrative functions: data entry electronic filing printingmaterials outbound calls

• Knowledge & Skills:excellent customer service and interpersonal skills; highly developed verbal and written communication skills; ability to work independently and within ateam;proficientwith Microsoft Teams Office WordExceland Outlook; strong problem solving and multi-tasking skillsand excellent interpersonal skills.

• Flexibility:ability to workfull time in officework environment

• Collaboration & fun: inclusive and collaborative work style while creating fun and excitement in our work

• Integrity and trust: dowhatsright andoperatewith transparency and openness

BENEFITS OF JOINING THE WINNING TEAM

• Growth Focus: Become your best self with access to new opportunities and personalized support programs.

• Comprehensive Learning: 24/7 access to robust online learning programs.

• Equity diversity and inclusion: Core to OLGs culture empowering employees to bring their authentic selves and make a meaningful impact across Ontario.

To learn more about our organization and other opportunities visit our career site.

Application Instructions:
If you are in a registered co-op program please apply through this job posting by the deadline AND notify your Co-op Program Office as required.

If you are not in a registered co-op program or we have not posted at your school please apply through this job posting by the deadline.

Application Deadline: March 8 2026.

Please Note: Unless otherwise specified all positions are required to work fully onsite.

OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at if you require accommodation at any time throughout the hire process.

We welcome applicants from all backgrounds and experiences. If you bring relevant skills and a willingness to learn we encourage you to applyeven if you dont meet every listed qualification. We sincerely appreciate your interest; while we are unable to contact everyone those selected for the next steps will be notified.

We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted.

Personal information is collected by the Ontario Lottery & Gaming Corporation (OLG) and/or its third party service provider(s) under the authority of the Ontario Lottery and Gaming Corporation Act 1999 SO 1999 c 12 Sch L and the Employment Standards Act 2000 S.O. 2000 c. 41 (as amended) and will be used for the purpose of determining qualifications for employment with OLG and for recruitment modernization initiatives. The information will be managed in accordance with all applicable laws OLGs Protection of Privacy Policy (the Policy) and related policies and procedures. For any questions about this collection please contact 800-70 Foster Drive Sault Ste. Marie ON P6A 6V2.