Service Worker 3 (Custodial & Facilities Services) – 12-Month Contract

WHO WE ARE
Opened in 1914 and welcoming over 1.3 million visitors annually the Royal Ontario Museum (ROM) is Canadas most-visited museum ranking among the top 10 cultural institutions in North America. At ROM we are dedicated to building and sharing global collections sharing knowledge inspiring learning and fostering community engagement. As a globally recognized field research institute ROM houses an impressive collection of over 18 million artworks cultural objects and natural history specimens showcased in over 40 galleries and exhibition spaces. We are committed to creating a space where art culture and nature intersect connecting people and communities to the past present and shared future.

As we continue to work toward our goals to transform and evolve as one of the worlds foremost 21st-century museums we seek passionate and dynamic team members who embody our mission and values.

WHO WE NEED
This is a 12-month contract position for a Housekeeping Associate (Service Worker 3) focused on custodial cleaning and facilities support across galleries public spaces and staff areas. Reporting to the Housekeeping Manager you will help ensure that ROM remains clean welcoming and well-maintained for all visitors staff and special events. This is a public-facing role ideal for someone who takes pride in creating tidy safe and inviting environments and who thrives in a team-based setting. If youre detail-oriented dependable and enjoy supporting behind-the-scenes operations that make a big impactthis role is for you.

HOW YOU WILL MAKE AN IMPACT
Maintain a high standard of cleanliness throughout the museums galleries public spaces and staff areas.
Sweep mop vacuum (wet and dry) auto-scrub and carry out other floor care tasks.
Clean and preserve fixtures furniture equipment walls doors and glass surfaces.
Set up and tear down tables chairs and equipment for meetings events and galas.
Monitor building conditions and grounds reporting leaks hazards or security concerns to your supervisor or lead hand.
Maintain clean sidewalks driveways lawns and outdoor equipment.
Replenish restroom supplies and perform routine waste collection and disposal.
Assist with moving furniture and delivering materials as needed.
Be flexible and ready to take on other housekeeping or facility-related duties as assigned.

WHAT YOU BRING
A high school diploma is required.
Recent experience in housekeeping or custodial work within the past (5) five years is essential.
Physical ability to perform manual labour including lifting bending and operating maintenance equipment safely.
Strong attention to detail and commitment to providing high-quality service.
Reliability punctuality and the ability to work both independently and as part of a team.
Comfort working in a fast-paced public environment with a variety of responsibilities.
Availability for a part-time schedule up to 24 hours per week including evenings and weekends as needed.

Note: ROM policy prohibits the hiring of immediate family members of current employees. We encourage all qualified candidates to apply if they meet the stated qualifications and experience.

SALARY & TERMS OF EMPLOYMENT

• START DATE: ASAP
• OPEN DATE: February 11 2026
• CLOSE DATE: Open until filled
• STATUS: Part-time Contract
• EMPLOYEE GROUP: SEIU Local 2
• HOURLY RATE: $24.41 - $28.72
• SCHEDULE: Up to 24 hours weekly
• PROBATIONARY PERIOD: 480 hours
• LOCATION (onsite): Toronto ON
• POSTING TYPE:This posting is to develop a pool of candidates for future opportunities (not a current vacancy).

WHAT TO EXPECT IN OUR INTERVIEW PROCESS

1. Interview: A 3060-minute in-person interview with the Housekeeping Manager and team focusing on your past experience and suitability for the role.
   The process may vary depending on the roles needs.

WHY PEOPLE CHOOSE ROM

• Cultural engagement: Daily interactions with Torontos diverse culture and international visitors offer insights into social and cultural trends. We champion inclusive community programs and connections through diverse experiences.
• Continuous learning: At ROM expertise and continuous skill development are paramount. Our culture of curiosity and open-mindedness fosters growth beyond traditional career paths.
• Passion & fulfillment: Our work in preserving and curating cultural narratives brings deep satisfaction. We are passionate about the arts global history cultural diversity and leveraging digital technologies to enhance accessibility.
• Team & culture: ROM promotes a positive workplace with collaborative supportive teams that encourage creativity and innovation. We value new ideas and collective problem-solving.
• Academic collaboration: We are committed to education partnering with universities and providing student resources underscoring our dedication to research and accessibility.

COMMITMENT TO DIVERSITY EQUITY INCLUSION & ACCESSIBILITY
At ROM we embrace diversity in our exhibits communities and teams. We encourage applications from racialized persons Indigenous Peoples persons with disabilities 2SLGBTQI individuals and those who can further diversify our ideas. We are committed to equitable employment opportunities and a workplace free from discrimination and harassment.

We welcome and accommodate candidates with disabilities throughout the selection process. Please contact us at emailprotected for assistance.

ADDITIONAL INFORMATION

• ROM does not require Canadian experience. International applicants with equivalent experience are encouraged to apply.
• ROM uses technology-assisted tools (including JazzHR TalentFit) to support the review and screening of applications. All hiring decisions are made by human reviewers.
• This posting is for an existing vacancy.

Only candidates selected for an interview will be contacted. Please note that all candidates receiving a verbal job offer will be subject to a background check. This includes a criminal background check and verification of professional references and other checks depending on the role.

#LI-Onsite