SuperviseurShift Leader FH
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Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Europcar Mobility Group
At Europcar Mobility Group our purpose is to help to change the way you move. We are guided by our core values: We are happy to help We embrace change We take responsibility We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.
Job description
En tant que Shift leader/Superviseur pour lagence Goldcar Marseille aéroport vous serez un véritable manager intermédiaire des équipes Front Office auprès de votre Office Manager. Convaincu par limportance de lexcellence du service vous aurez à cœur de procurer à nos clients une expérience de qualité. Dans ce cadre vos principales missions seront les suivantes:
Animer et manager les équipes dAgents de Comptoiren pilotant les indicateurs de performance
Assurer et faire assurer par léquipelaccueil des clients selon les standards Goldcar et sassurer que les conditions pour garantir un service rapide et de qualité soient réunies
Gérer ladministration du personnel (rotations déquipes absencescongés annuels ...)etvous assurer du bon déroulé des formations des nouveaux entrants
Organiser les activités opérationnelles de manière à atteindre les objectifs attribués en termes de ventes de baisse des réclamations de satisfaction des clients dobtention de dommages-intérêts et doptimisation des coûts
Superviser toutes les activités de lagence de léquipe et des prestataires extérieurs le cas échéant
Assurer un reporting régulier auprès de lOffice Manager et des services supports
Profil recherché:
Attaché à la relation client et doté dun indéniablesens du commerce vous possédez unesprit ouvertet appréciez letravail déquipe
Véritable manager de terrain vous possédez unesolide première expérience en managementdéquipes
Votreleadership associé à votre curiosité naturelle ainsi quà votre capacité découte et dadaptation vouspoussent à relever de nouveauxchallenges
Vousmaîtrisez langlaiset souhaitez lutiliser au quotidien
Capable de travailler le week-end et en shift
Permis B en cours de validité
Nous vous offrons:
Formation solide (gestion vente)
Perspectives dévolution
Intégrer une équipe soudée et dynamique
Nous vous apprenons un métier.
Un salaire évolutif - fixe commissions non plafonnées
Contrat CDI - temps plein
Tickets Restaurant et mutuelle
Informations supplémentaires :
* Les valeurs dEuropcar Mobility Group
We act with respect
We move as one
We take responsability
We embrace change
We are happy to help
We welcome and encourage applications from individuals of all backgrounds experiences and abilities regardless of race ethnicity gender reassignment nationality sexual orientation age disability status religion or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion where respect for one another is essential. If you need any accommodations or assistance during the application or interview process please let us know. Together through mutual respect we can create a more equitable and inclusive future.
Europcar Mobility Group is a global mobility player with 75 years of mobility services expertise and a leading position in Europe. We help to change the way you move is what we stand for and brings us together.
We offer to individuals and businesses a wide range of car and van rental services be it for a few hours a few days a week a month or more on-demand or on subscription relying on a fleet of more than 250.000 vehicles equipped with the latest engines including an increasing share of electric vehicles.
Our brands address differentiated needs use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental with a premium positioning Goldcar - a frontrunner at providing low-cost car rental services in Europe and Fox-Rent-A-Car one of the main players in the car rental market in the US with a value for money positioning.
Customers satisfaction is at the heart of the Groups ambition and that of our more than 8000 employees everywhere we deliver our mobility solutions thanks to a strong network in over 130 countries.
Key Skills
- Restaurant Experience
- Food Service
- Inventory Control
- Customer Service
- Employee Evaluation
- Food Safety Experience
- Math
- Shift Management
- Food Processing
- Leadership Experience
- P&L Management
- Supervising Experience
About Company
Car rental and van rental worldwide. Discover very exciting offers and book online to save money with our convenient and hassle free booking. Find out more!
