Senior Support Engineer

Your Opportunity 

Were looking for a Senior Support Engineer to join our Core Services domain. 

In this role youll leverage your technical skills to develop maintain and support innovative solutions that solve real-world challenges in the payments industry. From designing and building scalable systems to ensuring seamless integration with key technologies your work will directly impact millions of users. 

Youll also make an impact by: 

• Leading the operational lifecycle including complex incident change and problem management. Leading efforts in mentoring engineers and ensuring high-quality operational delivery. 

• Proactively monitoring and optimising system performance swiftly responding to incidents leading root cause analyses and implementing long-term solutions to prevent recurrence. Continuously striving to minimise service disruption and maximise uptime. 

• Assisting with deployments of applications into nonproduction environments and providing handson support to development and test engineers.

• Providing 24 x 7 rostered on-call support where required by management.

• Delivering advanced expertise and strategic input into operational design process optimisation and best practices. Driving efforts to enhance operational scalability long-term stability and overall efficiency.

• Ensuring appropriate user access and service requests are actioned to agreed standards while identifying opportunities to streamline processes and improve service levels. 

• Maintaining and improving operational documentation including configuration details processes and best practices. Promoting a culture of continuous improvement and knowledge sharing within the team.

• Contributing to the organisations mission of delivering resilient high-performing technology services to its customers while actively embracing the DevOps philosophy of continuous improvement agility and innovation. 

Qualifications :

What youll bring 

To succeed in this role youll have: 

• 5 years of experience as a Support Engineer or in a similar role 

• Experience operating within the ITIL framework 

• Experience in scripting languages such as Bash PowerShell or Python for automating support tasks. 

• Experience in delivering L2/L3 production support for IBM Sterling B2B applications collaborating with customers to analyse incidents gather requirements and resolve production issues. Maintain technical and mapping documentation while performing code fixes reviews and defect remediation to ensure platform stability. 

• Experience with File Transfer protocols 

• Solid understanding of databases (SQL NoSQL) and ability to write queries 

• Experience with AWS Cloud CI/CD tool GitHub monitoring tools as Splunk BMC Helix 

• Experience with streaming applications (Confluence Kafka and Databricks) 

• Experience using ControlM to schedule monitor and support batch jobs across nonproduction environments. 

Additional Information :

Why Cuscal 

At Cuscal youll find a strong successful company thats reimagining the future. And our team is right there at the heart of it all.   

Here youll deliver or support interesting ground-breaking work that has real impact - on Australias financial services sector and the millions of customers it serves. Youll innovate alongside skilled smart connected teams. And youll build an impressive fulfilling career that continues to grow.   

Youll also enjoy a range of benefits including: 

• Work in a hybrid model that supports your lifestyle and goals 

• We celebrate success: Our IGNITE program recognises individual and team achievements. 

• Wellbeing focus: We support your physical mental and financial health with holistic initiatives and access to discounts via Cuscal Advantage. 

Join us and reimagine the future 

If this role excites you wed love to explore your potential and vision for the future. Screening and interviews may occur before the job ad closing date so dont wait - apply now. 

For further information about this role please contact   

Cuscal is an equal opportunity employer committed to an equitable diverse and socially inclusive work environment and a positive barrier-free recruitment process.  

We welcome applicants from an Aboriginal and Torres Strait Islander heritage people living with a disability LGBTQIA and people from culturally diverse backgrounds to explore career opportunities with Cuscal.   

Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms. 

Remote Work :

No

Employment Type :

Full-time