Service Operations Associate

Position Name: Service Operations Associate
Reports to: Team Lead Service Ops
Type: Full Time Contract

Atlas Technicas mission is to shoulder IT management user support and cybersecurity for our clients who are hedge funds and other investment firms. Founded in 2016 we have grown 100% year over year through our uncompromising focus on service.

We value ownership execution growth intelligence and camaraderie. We are looking for people who share our Core Values thrive and contribute to this environment while putting the customer first. At Atlas Technica we offer a competitive salary comprehensive benefits and great perks to our Global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

The role of the Service Operations Associate is to provide day-to-day support to the Global Head of Service and Global Service Leadership team. You will work largely with multiple senior managers and managers on the Service team to drive facilitate and assist with a range of administrative this role you will gain an understanding of the Atlas Service delivery model product offering strategic planning and best management practices.

Responsibilities:

• Provide administrative and operational support for all matters relating to Global Service Department
• Support the Global Head of Service in driving departmental initiatives
• Draft review edit compare and publish documentation
• Perform data entry analysis and reconciliation of confidential information of various types
• Coordinate and track special short-term projects including managing project scope and resource workload to ensure expectations are set and reached consistently
• Create and send meeting agendas reference materials and recaps
• Identify track and follow up on action items for meetings projects and recurring tasks within support where applicable
• Provide real-time feedback on operational structure and processes
• Assist with prioritization by identifying tasks that can be simplified consolidated pushed back or removed

Requirements:

• Excellent written and verbal communication skills social skills and an ability to develop a first interaction experience that drives candidate interest
• Solid responsibility follow-through and follow-up
• Ability to create summary reports
• Experience with the Microsoft suite of Office productivity products
• A college degree or equivalent work experience is required to operate in a professional business setting
• Experience working at an MSP (managed services provider) or a vendor in the Alternative Investment industry

Desirable Qualities:

• Experience with the financial services industry
• Experience working in tech hyper-growth and rapidly scaling organization
• Advanced Excel and PowerBI skills

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race religion color national origin gender sexual orientation gender identity age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.