Analyst (Aladdin Client Experience)
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Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About this role
Aladdin is BlackRocks central technology platform that connects the key functions of investment management into one integrated system. From portfolio management and trading to compliance operations and risk oversight Aladdin brings together people processes and data to create a seamless investment process. By providing a common platform and consistent information Aladdin helps organisations make informed decisions manage risk effectively and trade efficiently ultimately driving better outcomes for investors and institutions worldwide.
We bring a breadth of experience across regions strategies and asset classes including:
- 30 Years of experience delivering solutions
- 1100 Aladdin clients
- 5500 skilled engineers financial modelers and data experts supporting Aladdin
The Aladdin Client Experience team is the global client services organisation supporting Aladdin users around the world. With a collaborative team of over 400 members we;
- Provide outstanding client service to users every time
- Solve complex problems by delivering innovative solutions
- Collaborate with others knowing we achieve more together
- Learn every day question assumptions and embrace change
- Foster a fun innovative and inclusive team atmosphere
About this role:
Our Aladdin Client Experience team strives to offer outstanding service. As the first contact point for many of our clients Client Success Specialists assist clients with inquiries and issues using product knowledge and problem-solving skills.
Client Success Specialists are responsible for owning client inquiries end-to-end ensuring timely resolution consistent communication and a positive client-first experience. This role requires strong accountability operational discipline and sound judgement using processes and workflows as enablers of quality and consistency never as barriers to helping clients.
We are united through a common zeal for overcoming hurdles consistently growing our understanding and guaranteeing our clients feel supported and empowered at every stage.
Key Responsibilities:
- Serve as a primary point of contact for client inquiries via ServiceNow email and phone
- Own client inquiries end-to-end ensuring timely resolution and clear communication
- Deliver accurate high-quality responses aligned to defined service standards
- Identify recurring issues and partner internally to improve client experience
- Contribute to client calls and follow up on agreed actions
- Leverage technology automation and tools to enhance efficiency and outcomes
- Continuously develop product knowledge and client engagement skills
Required Experience:
- At least 1 year of experience within the financial markets
- Fluent in French
- A demonstrated curiosity in the intersection of finance and technology
- Previous experience in a client- or customer-facing environment with a focus on delivering excellent service
- Excellent written and verbal communication skills with the ability to navigate complex or sensitive situations listen actively and respond with empathy and professionalism.
- Eagerness to explore new technologies and adeptness in promptly implementing newfound knowledge
- Proficient in managing various tasks simultaneously showcasing excellent organization and problem-solving capabilities adept at working independently and in a team setting
- Analyzing situations with attention to detail
- Enthusiasm for learning in a fast-paced evolving environment
Additional Experience:
- Experience in SQL is preferred but not required
Our benefits
To help you stay energized engaged and inspired we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax recharge and be there for the people you care about.
Our hybrid work model
BlackRocks hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person aligned with our commitment to performance and innovation. As a new joiner you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock we are all connected by one mission: to help more and more people experience financial well-being. Our clients and the people they serve are saving for retirement paying for their childrens educations buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment the one we make in our employees. Its why were dedicated to creating an environment where our colleagues feel welcomed valued and supported with networks benefits and development opportunities to help them thrive.
For additional information on BlackRock please visit @blackrock Twitter: @blackrock LinkedIn: is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age disability race religion sex sexual orientation and other protected characteristics at law.
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
BlackRock is one of the world’s preeminent asset management firms and a premier provider of investment management. Find out more information here.
