Senior Product Designer Convert MWX

We are the Digital & Business Factory of the Accor Group the innovation and transformation laboratory of the global leader in the hospitality industry; 

With our 700 - Heartist we bring together the best of hospitality and the best of tech & digital. 

Our ambition: to offer personalized memorable and sustainable experiences. 

Here we give birth to new ways of traveling in each of our 5500 hotels closest to our 100 million customers in 110 countries. 

Here we are at the heart of a fantastic playground for designing and creating digital products and services for our customers and our hotel teams generating maximum value for our company. 

Here your scope will have no boundaries so dare to impact on the world with us! 

Here is where your greatest challenge awaits you: 

Domain: Digital Factory DBF01 Design Convert

Accor has a strong ambition: to reinvent the travel experience by focusing on personalization and a strong brand identity. Achieving this is the obsession of the Digital Department: a team dedicated to defining and implementing the future of the Accor Product Experience.

Reporting to the Product Design team and under the supervision of the Lead Product Designer Ecom Convert you will be assigned daily to topics directly related to optimizing the booking funnel for hospitality services.

You will work closely with a multidisciplinary team (Product Tech Business UX Content Design System User Research) and will be responsible for ensuring the experience engagement and usability.

Your mission: 

• Define and justify a multichannel and intuitive digital experience with our product teams.

• Detect weak signals: Collaborate with Product Owners (POs) Product Managers (PMs) and User Researchers to investigate and clarify user expectations identifying opportunities to seize. You will also need to capture and share trends that should inspire our approach.

• Anchor design into our practices: Advocate for the right approach within your squads and facilitate the teams work by applying tailored methodologies to design the best possible user experience.

• Build and improve: Transition from fluid ideas to robust prototypes. You and your team will balance user testing iterative work and continuous improvement of your deliverables.

Define and justify a multichannel and intuitive digital experience with our product teams.

• Detect weak signals: Collaborate with Product Owners (POs) Product Managers (PMs) and User Researchers to investigate and clarify user expectations identifying opportunities to seize. You will also need to capture and share trends that should inspire our approach.

• Anchor design into our practices: Advocate for the right approach within your squads and facilitate the teams work by applying tailored methodologies to design the best possible user experience.

• Build and improve: Transition from fluid ideas to robust prototypes. You and your team will balance user testing iterative work and continuous improvement of your deliverables.

Your mission alongside the other designers will also include strengthening our position and visibility:

• Contribute to improving our practices and team efficiency (e.g. Design System establishing processes).
• Promote Accors product design both internally (through presentations and demos) and externally (via meetups articles publications etc.).

Your responsibilities: 

Business & Strategy - Envision and formalize the Design elements of the product strategy:

• By understanding business and user challenges and translating them into opportunities.
• By challenging and integrating business objectives into your work.

Business & Strategy - Envision and formalize the Design elements of the product strategy:

• By understanding business and user challenges and translating them into opportunities.
• By challenging and integrating business objectives into your work.

Discovery - Understand user problems and design the best possible experiences:

• By framing topics alongside your PO or PM.
• By de-risking opportunities through quantitative and qualitative research to identify and refine problems and expectations (data analysis tactical surveys user interviews or testing).
• By formalizing user insights into deliverables tailored for product stakeholders (e.g. personas JTBD - Jobs To Be Done).
• By exploring and designing multiple solutions supported by measurable KPIs developed collaboratively during stakeholder workshops.
• By testing and validating selected solutions with users (user testing or A/B testing).

Delivery - Ensure smooth and high-quality delivery by supporting the product team:

• By being a key player in delivery quality through close collaboration with POs and developers (high-quality handoffs thorough QA etc.).
• By leveraging the Design System as both a contributor and guardian of its consistency.
• By staying attentive to user needs and ensuring continuous product improvement through appropriate analysis and research techniques (Analytics Customer Support feedback A/B testing etc.).

Continuous Improvement & Monitoring - Streamline Design workflows:

• By adapting your working methods to align with project ambitions and deadlines.
• By maintaining a holistic vision beyond your immediate scope and considering the entire e-commerce ecosystem.
• By sharing knowledge about new technologies design trends and evolving user behaviors.
• By enriching design perspectives through benchmarking market references within the hospitality industry.

Qualifications :

And you 

• Graduated from a top engineering or business school (generalist IT-oriented) or with a specialized
• Masters degree in Design.
• Ability to work collaboratively within a team and communicate effectively with stakeholders across different departments.
• Strong written and verbal communication skills to clearly and concisely present analytical results.
• Proficient in user experience design both strategically and operationally and able to communicate it to both expert and non-expert audiences.
• Mastery of methodologies and tools related to Product Design.
• At least 6 years of successful experience as a Product Designer.
• Professional background in B2C and e-commerce environments.
• Detail-oriented and organized with the ability to lead and prioritize team work.
• Empathy active listening and a pedagogical approach are key values for you.
• Proficient in Figma and familiar with using a Design System.
• Fluent in English (presentations conducted in English).
• Strong ability to give and receive constructive feedback.

Additional Information :

Accor dares to impact: 

- the world  

• We are committed to the world around us with a strong employer culture focused on the development of our 300000 talents. 

• On the tech side we are committed to reducing the impact of digital technology across all our projects. 

- your career:  

• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences. 

• Training and career paths are defined both individually and collectively allowing us to grow together on a daily basis. 

• We value the richness of diverse nationalities represented from various backgrounds encompassing all the stories that make us who we are. We encourage diversity in personalities and professional paths. We know how to adapt to the specific needs of our employees especially those with disabilities. 

- Specifically at the Digital & Business Factory 

• Expanded remote work and no meetings on Wednesday afternoons 

• Continuous improvement & training: Hackathons exceptional technological partnerships dedicated talent management and a specialized platform for training Digitech Academy & certifications. 

and also  

• Work from Everywhere: Personal access provided to over 500 coworking spaces many of which are within our hotels. 

• ALL - Heartist Program: Unforgettable stays and experiences at all Accor locations and partner venues worldwide. 

• Heartist for Good Program: Commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours). 

• An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities. 

• Sustainable Mobility Package up to 700 for the use of green transportation or 75% coverage of Pass Navigo (public transportation pass). 

• 10 meal vouchers. 

• A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents. 

• And at our Issy les Moulineaux site: Collaborative workspaces an employee restaurant unlimited coffee gaming and sports areas a concierge service and a park just across the street  

Is this mission appealing to you 

Recruitment is all about people!  

Apply and we will offer you: 

1. A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you. 

1. An interview with the team manager responsible for the role you are interested in.  

1. For some roles you might also be required to complete an assessment (use case and motivation questionnaire. 

1. A final interview with our Human Resources team to discuss our Groups culture work environment training program career prospects as well as various benefits offered by the Group. 

1. A personalized feedback. 

#accortechdigital

Remote Work :

Yes

Employment Type :

Full-time