Client Consulting Manager
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Purpose:
- Primary focus: Support and execute portfolio strategy to drive acquisition activation engagement and incremental spend across credit and debit card portfolios.
- Core expertise: Cards portfolio optimization strategy customer lifecycle management (CLM) and campaign management (design targeting) with strong familiarity with payments industry rules and card-network or regulatory guidelines.
Responsibilities:
Portfolio Strategy and Performance:
- Develop and refine end-to-end strategies to improve KPIs: acquisition activation usage spend per active retention cross and up-sell attrition reduction credit losses and ROI.
- Diagnose performance drivers and recommend segment-level interventions by lifecycle stage.
Customer Lifecycle Management:
- Design journeys for onboarding early engagement habituation maturation retention and win-back define treatments and test plans (A B and multivariate).
- Identify friction points and opportunities to accelerate first-use repeat use and long-term engagement across digital and partner or merchant channels.
Campaign Strategy Design and Execution:
- Translate portfolio objectives into campaign strategies: offer constructs eligibility targeting rules suppression logic and measurement frameworks.
Insights Analytics and Forecasting:
- Support analytics to size opportunities and forecast impact (propensity uplift CLV attrition spend elasticities) drive a disciplined testandlearn roadmap.
- Prepare clear documentation and executiveready presentations communicating findings and recommendations to senior stakeholders.
Thought Leadership and Team Contribution:
- Monitor market trends (rewards interchange merchant offers embedded finance tokenization BNPL digital wallets) and recommend portfolio interventions.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications :
Experience:
68 years in cards and payments banking or consulting with hands on ownership of cards portfolio optimization lifecycle programs and campaign management.
Experience with offer optimization rewards strategy merchant funded offers and partnerships.
Familiarity with credit risk fundamentals (underwriting policy line management) and their interaction with spend growth strategies.
Functional expertise:
Deep understanding of credit-debit card economics (interchange rewards liability acquisition cost NPV-CLV revolve-repay dynamics) and spend drivers.
Practical knowledge of industry rules and guidelines (card network operating rules compliance data privacy fair marketing practices) and their impact on strategy and campaigns.
Communication & Influence:
Excellent written and verbal communication - ability to craft executive ready presentations and translate complex analytics into clear business decisions.
Proven stakeholder management across product marketing compliance and risk- track record of driving cross functional outcomes.
Project Delivery:
Strong project management - ability to run multiple initiatives set priorities and meet deadlines in a fast paced environment with disciplined documentation.
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Visa (NYSE: V) is a world leader in digital payments, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories. Our purpose is to uplift everyone, everywhere by being the best way to pay and b ... View more
